Client Services / ASIC Administrator - This role has it all!

Public Practice - Support; City of Melbourne; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Supportive team culture

Career progression

Training opportunities

Job summary

Public Practice - Support in Hawthorn, Melbourne, is seeking an experienced Administrator to support accountants and keep client and compliance processes running smoothly.

You will be the go-to person for ASIC and ATO administration, client communication, and internal coordination, providing PA support to senior accountants and partners.

Qualifications

• Strong knowledge of ASIC processes and CAS360.
• Excellent organisational skills and attention to detail.
• Friendly, professional communication and client service skills.
• Ability to prioritise and manage multiple tasks efficiently.

Responsibilities

• Manage ASIC-related matters, including annual company returns, client enquiries, and lodgements.
• Administer and maintain CAS360 records.
• Handle ATO correspondence and lodgements.
• Onboard new clients and maintain client databases (APS, Virtual Cabinet).
• Prepare engagement documents and annual tax packs.
• Establish companies and trusts via Cleardocs/Maddocks.
• Provide administrative and PA support to senior accountants and partners.
• Assist with reception duties and client communication.
• Coordinate internal events, meetings, and training sessions.
• Support ad hoc administrative and compliance tasks as needed.

Skills

ASIC processes

CAS360

Organisational skills

Client service

Multi-tasking

Accounting firm experience

Tools

Cleardocs

Maddocks

APS

Virtual Cabinet

Job description

Client Services / ASIC Administrator - This role has it all!

Love variety, people, and keeping things running smoothly? This role has it all.

The Company

This is one juicy opportunity with a warm, people-focused accounting firm based in Hawthorn. Known for their approachable style and commitment to exceptional client service, this growing firm is now seeking an experienced Administrator to join their collaborative, high-performing team.

The Role

This is a varied and rewarding position where you’ll play a key part in supporting accountants and ensuring the smooth running of client and compliance processes. You’ll be the go-to person who keeps everything organised - from ASIC and ATO administration to client communication, internal coordination, and partner support.

Key Responsibilities

• Manage ASIC-related matters, including annual company returns, client enquiries, and lodgements
• Administer and maintain CAS360 records
• Handle ATO correspondence and lodgements
• Onboard new clients and maintain client databases (APS, Virtual Cabinet)
• Prepare engagement documents and annual tax packs
• Establish companies and trusts via Cleardocs/Maddocks
• Provide administrative and PA support to senior accountants and partners
• Assist with reception duties and client communication
• Coordinate internal events, meetings, and training sessions
• Support ad hoc administrative and compliance tasks as needed

What You’ll Bring

You’re a confident, capable administrator who thrives in a professional services environment. You enjoy variety, take ownership of your work, and have a natural flair for keeping things running seamlessly.

• Strong knowledge of ASIC processes and CAS360
• Excellent organisational skills and attention to detail
• Friendly, professional communication and client service skills
• Ability to prioritise and manage multiple tasks efficiently
• Experience working in an accounting or professional services firm

What They Offer

• $80-90K + super (commensurate with experience)
• Supportive, inclusive, and team-focused culture
• Opportunities for ongoing training and career progression
• A professional environment where your contributions are valued
• Stable full-time hours: 8:30am - 5:00pm, Monday to Friday

If you’re looking for a stable, long-term role within a collaborative and growing firm - where your work truly makes an impact and no two days are the same - this is the one to go for.

All communication will be strictly confidential.