Client Intake & Assessment Coordinator

STAR Community Services; Cleveland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging

Meal and entertainment packaging

Employee assistance program

Free parking onsite

Job summary

STAR Community Services is seeking an organised Client Intake and Assessment Coordinator in Cleveland to lead intake, assessments and reviews across our community programs. You will supervise intake staff, coordinate referrals and ensure smooth service transitions for clients.

You will apply your experience with My Aged Care, CHSP and Support at Home, manage client records and streamline assessment processes. A driver licence and willingness to travel to STAR locations are essential.

Qualifications

• Experience in client intake, service needs assessment, onboarding or review coordination.
• Experience supervising or coordinating staff or volunteers.
• Working knowledge of My Aged Care, CHSP and Support at Home.
• Strong documentation skills and experience using client management systems.

Responsibilities

• Supervising intake staff and volunteers.
• Coordinating enquiries, eligibility screening, onboarding and referrals.
• Undertaking in-home service needs assessments for clients and handover to Care Partners.
• Managing My Aged Care portal workflows and client records.
• Identifying risks and coordinating escalation and follow-up.
• Monitoring assessment documentation, care plans and reviews.
• Collaborating with service delivery teams to improve processes.

Skills

Intake coordination

Team supervision

Client records

Risk identification & escalation

My Aged Care knowledge

Documentation

Education

Cert IV or higher in community services/aged care/social work

Tools

My Aged Care portal

Job description

Help people access the support they need while guiding a team committed to a welcoming, person-centred client experience.

STAR Community Services https://www.starcommunityservices.org.au/ is seeking an organised and experienced Client Intake and Assessment Coordinator to coordinate intake, service assessments and reviews across our community programs.

About the role

Reporting to the Chief Operating Officer, you will work with autonomy within agreed procedures and delegated authority. You will supervise intake staff, coordinate referrals and assessments, and support a smooth transition into services.

Key responsibilities

• Supervising and coaching intake staff and designated volunteers.
• Coordinating enquiries, eligibility screening, onboarding and referrals.
• Undertaking in-home service needs assessments for Support at Home clients through to handover to a Care Partner.
• Managing My Aged Care portal workflows and maintaining accurate client records.
• Identifying emerging risks and coordinating escalation and follow-up.
• Monitoring assessment documentation, care plans and scheduled reviews.
• Working with service delivery teams to improve processes and client experiences.

About you

You bring sound judgement, clear communication and a practical approach to coordinating people and competing priorities. You listen carefully, respect client choice and follow actions through to completion.

• Cert IV or higher qualification in community services, aged care, disability, social work or a related field, with relevant experience.
• Experience in client intake, service needs assessment, onboarding or review coordination.
• Experience supervising or coordinating staff or volunteers.
• Working knowledge of My Aged Care, CHSP and Support at Home.
• Confidence identifying risks and working within appropriate escalation pathways.
• Strong documentation skills and experience using client management systems.
• A current driver licence and capacity to travel to client homes and STAR locations.
• Experience with QCSS, NDIS, community transport or TRACCS will be highly regarded.

Full Time role based in Cleveland

• Competitive salary package + benefit of NFP salary sacrifice options. Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Employee assistance program
• Convenient location with free parking onsite
• Make a meaningful difference to people accessing community support.
• Take ownership of a varied coordination role with scope to improve everyday processes.
• Apply your experience in a role combining client contact, team supervision and service coordination.

STAR Community Services is an equal-opportunity employer, celebrating diversity and fostering an inclusive work environment. We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.