Care Coordinator

Simply Helping; Torquay; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Zusammenfassung

Simply Helping is seeking a Care Coordinator to join our Torquay team. You will coordinate safe, responsive, and person-centred services that meet each client’s needs, acting as the main point of contact for clients, families, support workers and other stakeholders to ensure high-quality service delivery.

You will manage care plans, onboarding, and service delivery while maintaining accurate records and supporting recruitment and training of staff.

Qualifikationen

• Diploma in Community Services with 3+ years' case management experience or
• Bachelor’s degree in Social Work, Behavioural Science or related discipline; or
• Nursing qualifications with relevant industry experience.

Aufgaben

• Coordinate and review person-centred care plans
• Schedule and monitor client services and support
• Liaise with clients, families, support workers and external stakeholders
• Support client onboarding and service commencement
• Monitor service quality and identify opportunities for improvement
• Assist with recruitment, onboarding and training of support workers
• Maintain accurate client records and documentation
• Support operational and administrative functions as required
• Escalate service risks and concerns to management

Kenntnisse

Communication

Organisational skills

Problem-solving

Prioritisation

Stakeholder management

MS Word

MS Excel

SharePoint

Person-centred service

Ausbildung

Diploma in Community Services

Bachelor's degree in Social Work / Behavioural Science

Nursing qualifications

Tools

Microsoft Word

Microsoft Excel

SharePoint

Jobbeschreibung

At Simply Helping, our mission is to add value, meaning and dignity to the lives of others by providing flexible, person-centred care and support in an environment of safety and trust. We are seeking a passionate and organised Care Coordinator to join our growing team and play a vital role in supporting older Australians and people living with disability.

This is an opportunity to work with a respected and values-driven organisation that genuinely cares about its clients, employees, and community. This a full time role working from our Torquay office.

About the Role

As a Care Coordinator, you will be responsible for coordinating safe, responsive, and person-centred services that meet each client's individual needs, goals, and preferences. You will act as a key point of contact for clients, families, support workers, and other stakeholders to ensure services are delivered to the highest standard.

Key Responsibilities

• Coordinate and review person-centred care plans
• Schedule and monitor client services and support
• Liaise with clients, families, support workers, and external stakeholders
• Support client onboarding and service commencement
• Monitor service quality and identify opportunities for improvement
• Assist with recruitment, onboarding and training of support workers
• Maintain accurate client records and documentation
• Support operational and administrative functions as required
• Escalate service risks and concerns appropriately to management

What We’re Looking For

You are a compassionate and organised professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues.

Essential Skills and Experience

• Strong communication and interpersonal skills
• Excellent organisational and problem-solving abilities
• Ability to manage competing priorities and work autonomously
• Experience working with diverse stakeholders
• Proficiency in Microsoft Word, Excel and SharePoint
• Commitment to person-centred service delivery and quality outcomes

Qualifications

We welcome applicants with:

• Diploma in Community Services and a minimum of three years' case management experience; or
• Bachelor's degree in Social Work, Behavioural Science or a related discipline; or
• Nursing qualifications and relevant industry experience.

Mandatory Requirements

• Current Australian Driver's Licence
• Current Working with Children Check
• Current NDIS Worker Screening Check
• Current First Aid Certificate
• Evidence of Flu Vaccination
• Evidence of COVID-19 Vaccination

Why Join Simply Helping?

At Simply Helping, our values guide everything we do:

Integrity

• Connection
• Accountability
• Respect

We offer

• A supportive and collaborative team environment
• Meaningful work that positively impacts people's lives
• An organisation committed to diversity, inclusion and equality
• The opportunity to contribute to quality outcomes for vulnerable members of our community.

Diversity and Inclusion

Simply Helping is committed to creating a diverse and inclusive workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people living with disability.

Note: A satisfactory screening process, including checks relevant to the role, will be required prior to appointment.