Client Intake & Assessment Specialist

Anglicare Southern Queensland; Moreton Bay; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Not for Profit Salary Packaging (Save.

Novated Lease

Corporate Health Insurance Discounts

Benefits App – Discounts

Referral App – $1 per share, up to $/€

Wellbeing App

Annual People Awards

Job summary

Anglicare Southern Queensland in Strathpine is seeking an Intake and Assessment Officer to be the first point of contact for prospective clients seeking support. You will conduct comprehensive intake and assessment conversations to understand needs, preferences and goals, and connect clients with the most suitable Anglicare services.

This fixed-term, full-time role offers 38 hours per week with a focus on person-centred service delivery, risk assessment, and strong collaboration with government

Qualifications

• Current National Police Check is required.
• Current Blue Card (Working with Children) is required.
• Degree in human services, social work or psychology or similar is required.

Responsibilities

• Conduct client intake and assessment interviews via phone and online to determine eligibility and support needs.
• Connect clients with appropriate Anglicare services or provide warm referrals to external support agencies.
• Undertake client risk assessments and develop safety plans where required.
• Advocate for client choice, rights, and person-centred service delivery.
• Build and maintain strong relationships with government and community service providers.
• Maintain accurate client records, case notes, and service documentation.
• Collaborate effectively with internal teams and external stakeholders to achieve positive client outcomes.
• Participate in team meetings, supervision, training, and professional development activities.
• Contribute to continuous improvement initiatives, service development, and quality outcomes.
• Ensure compliance with organisational policies, legislative requirements, and professional standards.

Education

Degree in human services, social work or psychology or similar

Job description

About us:
For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most.By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling,our mission is to make a lasting impact by fostering hope, independence, and inclusion.

At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together.Be where you are needed. Belong right here.

About the Role:

The Intake and Assessment Officer is the first point of contact for prospective clients seeking support. In this role, you will conduct comprehensive intake and assessment conversations to understand each client's needs, circumstances, preferences, and goals. You'll help connect clients with the most appropriate Anglicare Southern Queensland services or refer them to external community support services where needed.

We are looking for an Intake and Assessment Officer to join our team in a fixed-term, full time position 38 hours/week in Strathpine for 6 months.

Responsibilities :

• Conduct client intake and assessment interviews via phone and online to determine eligibility and support needs.
• Connect clients with appropriate Anglicare services or provide warm referrals to external support agencies.
• Undertake client risk assessments and develop safety plans where required.
• Advocate for client choice, rights, and person-centred service delivery.
• Build and maintain strong relationships with government and community service providers.
• Maintain accurate client records, case notes, and service documentation.
• Collaborate effectively with internal teams and external stakeholders to achieve positive client outcomes.
• Participate in team meetings, supervision, training, and professional development activities.
• Contribute to continuous improvement initiatives, service development, and quality outcomes.
• Ensure compliance with organisational policies, legislative requirements, and professional standards.

Qualifications, Credentials and Other Requirements

• Current National Police Check
• Current Blue Card (Working with Children)
• Degree in human services, social work or psychology or similar.

Why you will love working with Anglicare Southern Queensland

• Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
• Know your role is making a real difference supporting Queenslanders in need.
• Value-driven organisation rooted in Love, Care, Hope & Humility.
• Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
• Novated Lease – pay for your car and running costs with pre-tax dollars!
• Corporate Health Insurance Discounts with Bupa and Medibank.
• Benefits App – Discounts and cash back at retailers (Woollies,Big W, Myer & more!).
• Referral App – $1 for each time you share a job and up to $300 for a successful referral.
• Wellbeing App – Mental, Physical and Financial wellbeing support.
• A culture of recognition with our Annual People Awards.
• 24/7 Employee Assistance Program & Pastoral Care Support.

What’s next?

Apply now and send us your most recent CV.

We want to ensure all applicants have the opportunity to present their best selves, if you require any adjustments to the recruitment process or require further information please contact: Jacinta - jfuss@ anglicaresq.org.au

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ; communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection.

Job Info

• Job Identification 1805
• Job Category Corporate and Business Support