Community Aged Care Program Team Leader (CHSP)

STAR Community Services; Cleveland; On-site; AUD 107,000 - 115,000; Full time

Benefits offered by this job

Salary packaging

Free car parking

Flexible start/finish times

Job summary

STAR Community Services in Cleveland, QLD is seeking an experienced CHSP Program Team Leader to provide operational leadership across our CHSP services. You will lead Coordinators, ensure service delivery aligns with Strengthened Aged Care Quality Standards, and support the transition to the new Support at Home Program.

The role focuses on building high-performing teams, driving continuous improvement, managing budgets, and fostering partnerships with healthcare professionals and community

Qualifications

• Tertiary qualification in Community Services, Aged Care, Social Work or related field.
• Experience leading multidisciplinary teams in aged care or community services.
• Strong knowledge of CHSP service delivery, compliance and aged care reforms.
• Experience managing budgets, reporting and quality improvement activities.

Responsibilities

• Lead and mentor CHSP Coordinators to deliver high-quality services.
• Oversee CHSP service streams and ensure person-centred, safe outcomes.
• Monitor budgets, performance, and contract obligations.
• Ensure CHSP compliance with funding guidelines and quality standards.
• Build relationships with My Aged Care, health professionals and stakeholders.

Skills

Leadership

Stakeholder engagement

People management

Service delivery

Quality assurance

Strategic planning

Education

Tertiary qualification in Community Services

Job description

Community Aged Care Program Team Leader (CHSP)

Full-Time Fixed Term Contract to 30 June 2027- With the option to go Permanent

Cleveland, QLD | $53.43 per hour + Super + Salary Packaging

Lead Services. Support Teams. Shape the Future of Aged Care.

STAR Community Services is seeking an experienced and passionate CHSP Program Team Leader to provide operational leadership and oversight across our Commonwealth Home Support Programme (CHSP) services.

This is an exciting opportunity for a strong people leader who is passionate about delivering quality services, developing high-performing teams, and driving positive outcomes for older Australians. As the aged care sector transitions to the new Support at Home Program, you will play a pivotal role in leading service excellence, managing change, and helping shape the future of community aged care services.

Reporting to the Client Planning & Service Delivery Manager, you will lead a team of Coordinators responsible for delivering a diverse range of CHSP services that support older people to live independently, safely, and with dignity in their own homes and communities.

Why Join STAR?

• Lead a high-impact portfolio of community aged care services.

• Play a key role in STAR's transition to the Support at Home Program.

• Manage and mentor experienced Coordinators and service delivery teams.

• Influence service improvements, program development, and future growth opportunities.

• Work closely with senior leadership on service planning and aged care reform initiatives.

• Enjoy a diverse role spanning operations, leadership, quality, compliance, and stakeholder engagement.

• Access salary packaging benefits and ongoing professional development.

• Join a respected, values-driven organisation committed to Respect, Dignity and Empowerment.

• Free Car Parking within reasonable distance.

• Flexible work start and finishing times.

About the Role

You will provide leadership, operational oversight, quality assurance, and program management across a range of CHSP-funded services, including:

• Domestic Assistance

• Home Maintenance

• Home Adjustments

• Social Support Group

• Social Support Individual

• Assistance with Care and Housing (ACH) – Hoarding and Squalor

Working closely with Coordinators, support workers, volunteers, contractors, allied health professionals, and community partners, you will ensure services are delivered in line with CHSP requirements, wellness and reablement principles, STAR's values, and the Strengthened Aged Care Quality Standards.

Key Responsibilities

Leadership & Workforce Development

• Lead, mentor and support CHSP Coordinators to achieve excellent service outcomes.

• Foster a culture of accountability, collaboration, continuous improvement and participant-centred practice.

• Coach and develop teams to build capability across all service streams.

• Lead succession planning, workforce development and capability planning.

• Support organisational readiness for aged care reforms and the Support at Home Program.

Operations & Service Delivery

• Oversee the effective delivery of all CHSP service streams.

• Monitor service performance, participant outcomes and utilisation against program targets.

• Ensure services are responsive, person-centred, safe and outcome-focused.

• Manage relationships with contractors, associated providers and external service providers.

• Identify opportunities for innovation, service enhancement and operational efficiency.

Governance, Quality & Compliance

• Ensure compliance with CHSP guidelines, funding requirements and legislative obligations.

• Oversee service documentation, assessments, care planning, reporting and audit readiness.

• Monitor budgets, funding allocations and contractual obligations.

• Lead continuous improvement initiatives informed by participant feedback and service data.

• Ensure compliance with the Strengthened Aged Care Quality Standards and organisational policies.

Stakeholder Engagement & Strategic Contribution

• Build and maintain strong relationships with My Aged Care, health professionals, community organisations and key stakeholders.

• Support participants experiencing complex challenges, including hoarding and squalor, social isolation and housing vulnerability.

• Contribute to organisational planning, aged care reform readiness and future service development.

• Support STAR's growth and strategic direction through innovative community aged care solutions.

About You

You are an experienced leader with strong operational, people management, and stakeholder engagement skills.

You will bring:

• A tertiary qualification in Community Services, Aged Care, Social Work, Allied Health, Human Services or a related discipline.

• Demonstrated leadership experience within aged care, community services or a similar sector.

• Strong knowledge of CHSP service delivery, compliance requirements and aged care reforms.

• Experience leading multidisciplinary teams and driving high performance.

• Knowledge of wellness, reablement and person-centred service delivery principles.

• Strong analytical, problem-solving and decision-making skills.

• Excellent communication and relationship management abilities.

• Experience managing service outcomes, budgets, reporting and quality improvement activities.

• The ability to thrive in a dynamic and evolving environment.

Highly Regarded

• Experience preparing services for aged care reform or Support at Home implementation.

• Experience managing Home Adjustments or Home Maintenance programs.

• Experience supporting participants experiencing hoarding and squalor.

• Knowledge of housing, mental health, occupational therapy or allied health sectors.

• Experience managing associated providers, contractors or outsourced service delivery arrangements.

Mandatory Requirements

Successful applicants will be required to hold or obtain:

• Current Driver Licence and access to a reliable, registered and comprehensively insured vehicle.

• NDIS Worker Screening Check.

• NDIS Worker Orientation Module Certificate.

• Current First Aid and CPR Certification.

Ready to Lead with Purpose?

At STAR Community Services, we are committed to empowering older Australians to remain independent, connected and living well at home.

If you're looking for a leadership role where you can influence service quality, support high-performing teams, and help shape the future of aged care, we'd love to hear from you.