Care Coordinator

Geelong Careers; Torquay; On-site; AUD 65,000 - 85,000; Full time

Job summary

Simply Helping is seeking a dedicated Care Coordinator to support older Australians and people living with disability. The role focuses on coordinating safe, person-centred services and acting as the main contact for clients, families, and support workers to ensure high standards of care.

You will manage care plans, schedule services, onboard clients, and monitor quality while assisting with recruitment and record-keeping. A driver license and vaccinations are part of mandatory requirements.

Qualifications

• Diploma in Community Services with a minimum of three years' case management experience.
• Bachelor's degree in Social Work, Behavioral Science or related discipline.
• Nursing qualifications and relevant industry experience encouraged.

Responsibilities

• Coordinate and review person-centred care plans.
• Schedule and monitor client services and support.
• Liaise with clients, families, support workers and external stakeholders.
• Support client onboarding and service commencement.
• Monitor service quality and identify opportunities for improvement.
• Assist with recruitment, onboarding and training of support workers.
• Maintain accurate client records and documentation.
• Support operational and administrative functions as required.
• Escalate service risks and concerns to management.

Skills

Strong communication

Organisational skills

Prioritisation

Stakeholder management

Customer service

Education

Diploma in Community Services

Bachelor's degree in Social Work/Behavioral Science or related

Nursing qualifications

Tools

Microsoft Word

Excel

SharePoint

Job description

Job Description

At Simply Helping, our mission is to add value, meaning and dignity to the lives of others by providing flexible, person-centred care and support in an environment of safety and trust. We are seeking a passionate and organised Care Coordinator to join our growing team and play a vital role in supporting older Australians and people living with disability., As a Care Coordinator, you will be responsible for coordinating safe, responsive, and person-centred services that meet each client's individual needs, goals, and preferences. You will act as a key point of contact for clients, families, support workers, and other stakeholders to ensure services are delivered to the highest standard., * Coordinate and review person-centred care plans

• Schedule and monitor client services and support
• Liaise with clients, families, support workers, and external stakeholders
• Support client onboarding and service commencement
• Monitor service quality and identify opportunities for improvement
• Assist with recruitment, onboarding and training of support workers
• Maintain accurate client records and documentation
• Support operational and administrative functions as required
• Escalate service risks and concerns appropriately to management

Job Description

At Simply Helping, our mission is to add value, meaning and dignity to the lives of others by providing flexible, person-centred care and support in an environment of safety and trust. We are seeking a passionate and organised Care Coordinator to join our growing team and play a vital role in supporting older Australians and people living with disability., As a Care Coordinator, you will be responsible for coordinating safe, responsive, and person-centred services that meet each client's individual needs, goals, and preferences. You will act as a key point of contact for clients, families, support workers, and other stakeholders to ensure services are delivered to the highest standard., * Coordinate and review person-centred care plans

• Schedule and monitor client services and support
• Liaise with clients, families, support workers, and external stakeholders
• Support client onboarding and service commencement
• Monitor service quality and identify opportunities for improvement
• Assist with recruitment, onboarding and training of support workers
• Maintain accurate client records and documentation
• Support operational and administrative functions as required
• Escalate service risks and concerns appropriately to management

About The Candidate

You are a compassionate and organised professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues.

Essential Skills And Experience

• Strong communication and interpersonal skills
• Excellent organisational and problem-solving abilities
• Ability to manage competing priorities and work autonomously
• Experience working with diverse stakeholders
• Proficiency in Microsoft Word, Excel and SharePoint
• Commitment to person-centred service delivery and quality outcomes, We welcome applicants with:
• Diploma in Community Services and a minimum of three years' case management experience; or
• Bachelor's degree in Social Work, Behavioural Science or a related discipline; or
• Nursing qualifications and relevant industry experience.

Mandatory Requirements

• Current Australian Driver's Licence
• Current Working with Children Check
• Current NDIS Worker Screening Check
• Current First Aid Certificate
• Evidence of Flu Vaccination
• Evidence of COVID-19 Vaccination

Work Environment

• A supportive and collaborative team environment
• Meaningful work that positively impacts people's lives
• Ongoing professional development opportunities
• An organisation committed to diversity, inclusion and equality
• The opportunity to contribute to quality outcomes for vulnerable members of our community., National