Marketing and Communications Coordinator

STAR Community Services; Cleveland; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free parking

Salary packaging

NFP salary sacrifice

Job summary

STAR Community Services is seeking a Marketing and Communications Coordinator to increase awareness of our services and strengthen connections with clients, carers, volunteers and community partners.

The role covers marketing campaigns, digital content, internal communications, and events, supporting aged care, disability and community transport services in a hands-on capacity. Based in Cleveland, you’ll plan, deliver and report on activities within approved budgets and priorities.

Qualifications

• Experience coordinating marketing campaigns and creating content for print and digital channels.
• Strong writing, editing and proofreading skills.
• Experience with website content management systems, social media, email marketing and design tools such as Canva or InDesign.
• Ability to interpret campaign data and prepare clear reports.
• Experience coordinating events, promotional activities or stakeholder engagement.
• Strong organisational skills and sound judgement balancing priorities.

Responsibilities

• Coordinating marketing campaigns and maintaining a marketing, communications and events calendar.
• Writing and producing engaging newsletters, brochures, promotional materials, client stories and internal communications.
• Updating website content and coordinating social media, email marketing and approved digital advertising.
• Maintaining consistent branding and ensuring information is accurate, accessible and appropriate for its audience.
• Coordinating event promotion and logistics, including venues, suppliers, registrations and collateral.
• Building relationships with community organisations and referrers, and directing enquiries to relevant service teams.
• Monitoring campaign results and expenditure, and recommending practical improvements.

Job description

Marketing and Communications Coordinator

STAR Community Services is an award-winning not-for-profit supporting elderly and people with disabilities since 1996. We provide affordable, reliable aged care and disability services—including Support at Home, NDIS, transport, social activities, and companionship to help clients live independently and stay connected. With help from dedicated staff and local volunteers, we serve Redlands, Ipswich, Logan, Gold Coast, and Toowoomba. STAR is committed to building inclusive communities and combating social isolation through regular programs and events.

About the Role

Use your creativity to connect people with community services

STAR Community Services is seeking an experienced Marketing and Communications Coordinator to increase awareness of our services and strengthen connections with clients, carers, volunteers and community partners.

This is a varied, hands-on role covering marketing campaigns, digital content, internal communications, events and community engagement. Your work will help people discover and access STAR’s aged care, disability and community transport services.

About the role

Reporting to the Business Services Manager, you will independently plan and deliver marketing and communications activities aligned with STAR’s agreed priorities. You will have scope to use your expertise, organise your workload and recommend improvements within approved budgets and delegated authority.

Your responsibilities will include:

Coordinating marketing campaigns and maintaining a marketing, communications and events calendar.

Writing and producing engaging newsletters, brochures, promotional materials, client stories and internal communications.

Updating website content and coordinating social media, email marketing and approved digital advertising.

Maintaining consistent branding and ensuring information is accurate, accessible and appropriate for its audience.

Coordinating event promotion and logistics, including venues, suppliers, registrations and collateral.

Building relationships with community organisations and referrers, and directing enquiries to relevant service teams.

Monitoring campaign results and expenditure, and recommending practical improvements.

Providing guidance to volunteers and interns involved in marketing activities.

About you

You are a confident communicator who combines creativity with practical delivery. You take initiative, work independently and follow through on commitments, while knowing when to seek guidance.

You will bring:

A degree in marketing, communications, public relations or a related discipline, with relevant experience; or substantial experience demonstrating equivalent expertise.

Experience coordinating marketing campaigns and creating content for print and digital channels.

Strong writing, editing and proofreading skills.

Experience with website content management systems, social media, email marketing and design tools such as Canva or InDesign.

The ability to interpret campaign data and prepare clear reports.

Experience coordinating events, promotional activities or stakeholder engagement.

Strong organisational skills and sound judgement when balancing competing priorities.

An understanding of branding, privacy, consent and accessible communication.

A current driver’s licence and the ability to travel to STAR locations and community activities.

Experience in community services, aged care, disability or the not-for-profit sector will be highly regarded. Skills in paid advertising, search optimisation, photography or video production are also desirable.

Full Time Role based in Cleveland Convenient location with free parking

Remuneration aligned with SCHADS Award Level 4.

Competitive salary package + benefit of NFP salary sacrifice options.

Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay

Access to package meal and entertainment expenses via salary packaging

Apply your marketing skills to work that supports people and communities.

Enjoy variety across campaigns, communications, events and outreach.

Work autonomously with clear priorities and opportunities to contribute ideas.

STAR Community Services is an equal-opportunity employer, celebrating diversity and fostering an inclusive work environment. We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.

STAR welcomes applications from people of diverse backgrounds who share our commitment to inclusion, respect and community service.