Client Growth & People Ops Account Manager, NSW

seek.com.au; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

iStaff Australia is seeking an Account Manager-NSW to maintain client satisfaction, engage the workforce, and drive new business opportunities. You will bridge clients, workers, and internal teams to ensure wins for all parties.

You will lead client meetings, site visits, and WHS compliance, while building a robust sales pipeline and coordinating full-cycle placements across the NSW region.

Qualifications

• Minimum 4 years' recruitment agency or relevant industry experience.
• At least 2 years' sales or account management experience.
• Strong computer and systems skills.
• Excellent written and verbal English communication.
• Proven ability to build relationships and close opportunities.

Responsibilities

• Deliver exceptional service across our active client portfolio.
• Keep clients updated on the progress of open job orders.
• Conduct regular client meetings, site visits, and account reviews.
• Ensure all client WHS inspections remain current and compliant.
• Promote and represent the iStaff Australia brand professionally at all times.
• Build a strong pipeline of potential clients.
• Generate qualified sales leads and growth opportunities.
• Manage the full sales cycle from prospecting through to onboarding.
• Engage and develop new client relationships within your industry vertical.
• Reverse market available employees to prospective clients on a daily and weekly basis.
• Lead and support our on-hire employees throughout their employment journey.
• Facilitate site walkthroughs and toolbox talks.
• Conduct face-to-face WHS consultations.
• Drive employee development, upskilling, and workplace success.
• Place suitable candidates into work and help maintain a 95% fill ratio.
• Partner closely with Recruitment and Operations teams to achieve business goals.
• Follow and implement iStaff Account Management processes.
• Maintain system compliance, safety standards, and accurate records.
• Participate in after-hours and on-call duties when required.

Skills

Relationship building

Sales

Account management

Recruitment knowledge

Computer skills

Tools

CRM systems

ATS

Job description

iStaff Australia is seeking an Account Manager-NSW to maintain client satisfaction, engage the workforce, and drive new business opportunities. You will bridge clients, workers, and internal teams to ensure wins for all parties.

You will lead client meetings, site visits, and WHS compliance, while building a robust sales pipeline and coordinating full-cycle placements across the NSW region.