Account Manager - NSW

seek.com.au; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

iStaff Australia is seeking an Account Manager-NSW to maintain client satisfaction, engage the workforce, and drive new business opportunities. You will bridge clients, workers, and internal teams to ensure wins for all parties.

You will lead client meetings, site visits, and WHS compliance, while building a robust sales pipeline and coordinating full-cycle placements across the NSW region.

Qualifications

• Minimum 4 years' recruitment agency or relevant industry experience.
• At least 2 years' sales or account management experience.
• Strong computer and systems skills.
• Excellent written and verbal English communication.
• Proven ability to build relationships and close opportunities.

Responsibilities

• Deliver exceptional service across our active client portfolio.
• Keep clients updated on the progress of open job orders.
• Conduct regular client meetings, site visits, and account reviews.
• Ensure all client WHS inspections remain current and compliant.
• Promote and represent the iStaff Australia brand professionally at all times.
• Build a strong pipeline of potential clients.
• Generate qualified sales leads and growth opportunities.
• Manage the full sales cycle from prospecting through to onboarding.
• Engage and develop new client relationships within your industry vertical.
• Reverse market available employees to prospective clients on a daily and weekly basis.
• Lead and support our on-hire employees throughout their employment journey.
• Facilitate site walkthroughs and toolbox talks.
• Conduct face-to-face WHS consultations.
• Drive employee development, upskilling, and workplace success.
• Place suitable candidates into work and help maintain a 95% fill ratio.
• Partner closely with Recruitment and Operations teams to achieve business goals.
• Follow and implement iStaff Account Management processes.
• Maintain system compliance, safety standards, and accurate records.
• Participate in after-hours and on-call duties when required.

Skills

Relationship building

Sales

Account management

Recruitment knowledge

Computer skills

Tools

CRM systems

ATS

Job description

Client Champion. People Builder. Growth Driver.

If you love building relationships, solving problems, opening doors, and seeing people succeed, this could be your next move.

We're looking for an Account Manager-NSW who can keep clients happy, employees engaged, and new business opportunities flowing. You'll be the bridge between our clients, our workforce, and our internal teams, making sure everyone wins.

What You'll Be Responsible For

• Deliver exceptional service across our active client portfolio.
• Keep clients updated on the progress of open job orders.
• Conduct regular client meetings, site visits, and account reviews.
• Ensure all client WHS inspections remain current and compliant.
• Promote and represent the iStaff Australia brand professionally at all times.

Win New Business

• Build a strong pipeline of potential clients.
• Generate qualified sales leads and growth opportunities.
• Manage the full sales cycle from prospecting through to onboarding.
• Engage and develop new client relationships within your industry vertical.
• Reverse market available employees to prospective clients on a daily and weekly basis.

Support & Develop Our Workforce

• Lead and support our on-hire employees throughout their employment journey.
• Facilitate site walkthroughs and toolbox talks.
• Conduct face-to-face WHS consultations.
• Drive employee development, upskilling, and workplace success.
• Place suitable candidates into work and help maintain a 95% fill ratio.

Collaborate for Success

• Partner closely with Recruitment and Operations teams to achieve business goals.
• Follow and implement iStaff Account Management processes.
• Maintain system compliance, safety standards, and accurate records.
• Participate in after-hours and on-call duties when required.

What Makes You a Great Fit

You're the type of person who can walk into any room and build rapport in minutes.

You are:

• A natural leader who leads by example
• Confident without the ego
• Adaptable and able to connect with all personality types
• Results-driven and motivated by success
• Resilient, persistent, and solution-focused
• Organised with exceptional time management skills
• A strong communicator with excellent written and verbal English
• Open to feedback and committed to continuous improvement
• Skilled at building long-term relationships and trust
• Detail-oriented and able to prioritise effectively

Experience We're Looking For

• Minimum 4 years' recruitment agency or relevant industry experience
• At least 2 years' sales or account management experience within recruitment or a related industry
• Strong computer and systems skills

Key Performance Indicators (PIPs)

Success in this role includes:

• Maintaining a 95% Job Fill Ratio
• Attending 10 active or new client visits per week
• Generating and onboarding 1 new or dormant client per quarter
• Completing 5 employee site walkthroughs per week
• Running 1 client toolbox talk per week
• Maintaining 0% outstanding WHS inspections across active and new clients

Branch Success Measures

• People in work aligned with budget targets
• Billable hours aligned with budget targets

We're looking for someone who can build relationships, create opportunities, keep clients engaged, and help people stay in work and succeed. If you're equal parts account manager, salesperson, problem solver, and people person, we'd love to hear from you.