Account Manager

Programmed; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Job-share opportunities

Part-time options

Job summary

Programmed is seeking an Account Manager in Sydney, based at Seven Hills, to manage and grow a portfolio of client accounts while delivering outstanding service. You will be the key liaison between clients and internal teams to ensure service excellence and account growth.

This role focuses on strengthening relationships, identifying new business opportunities, and ensuring the smooth and compliant delivery of staffing solutions.

Qualifications

• Experience in account management or staffing.
• Proven compliance controls background.
• Strong relationship-building and communication skills.
• Able to plan, prioritise, and problem-solve in a fast-paced environment.

Responsibilities

• Manage and grow a portfolio of client accounts to meet revenue and service targets.
• Deliver high-level customer service through regular site visits, issue resolution, and proactive relationship management.
• Develop account management plans, ensuring adherence to SLAs and commercial objectives.
• Promote Programmed’s full suite of services and maintain accurate records in CRM systems.
• Support onboarding of new clients in line with compliance and company procedures.
• Monitor site activity, fill rates, and timesheet accuracy to meet client expectations.
• Collaborate with internal teams (sales, operations, HR) to deliver quality outcomes.

Skills

Account management

Staffing experience

Customer-focused

Relationship building

Communication skills

Job description

Join our fantastic Sydney team as an Account Manager based in Seven Hills, where you’ll play a key role in delivering outstanding service to our valued customers. This role focuses on strengthening existing relationships, identifying new business opportunities, and ensuring the smooth and safe delivery of staffing solutions.

You’ll act as the key liaison between our clients and operational teams, working to ensure service excellence, customer satisfaction, and account growth.

Key Responsibilities

• Manage and grow a portfolio of client accounts to meet revenue and service targets.
• Deliver high-level customer service through regular site visits, issue resolution, and proactive relationship management.
• Develop account management plans, ensuring adherence to SLAs and commercial objectives.
• Promote Programmed’s full suite of services and maintain accurate records in CRM systems.
• Support onboarding of new clients in line with compliance and company procedures.
• Monitor site activity, fill rates, and timesheet accuracy to meet client expectations.
• Collaborate with internal teams (sales, operations, HR) to deliver quality outcomes.

What We’re Looking For

• Previous experience in account management, staffing, or a customer-focused role.
• Proven background in compliance controls.
• Strong relationship-building and communication skills.
• Ability to plan, prioritise, and problem-solve in a fast-paced environment.
• A proactive mindset with a strong sense of accountability.

This is a great opportunity to join a supportive team where you’ll be empowered to build meaningful partnerships and contribute to business success.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities. If flexibility would support your success in this role, we encourage you to apply.