Account Manager

Programmed Maintenance Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Programmed Maintenance Services in Sydney is seeking an Account Manager based in Seven Hills to strengthen client relationships, grow revenue, and ensure safe delivery of staffing solutions.

You will act as the liaison between clients and operations, deliver high-level service, manage SLAs, and collaborate with sales, operations and HR to provide exceptional outcomes.

The role requires proactive, customer-focused professionals with strong communication and planning skills.

Qualifications

• Previous experience in account management, staffing, or a customer-focused role.
• Proven background in compliance controls.
• Strong relationship-building and communication skills.
• Ability to plan, prioritise, and problem-solve in a fast-paced environment.
• A proactive mindset with a strong sense of accountability.

Responsibilities

• Manage and grow a portfolio of client accounts to meet revenue and service targets.
• Deliver high-level customer service through regular site visits, issue resolution, and proactive relationship management.
• Develop account management plans, ensuring adherence to SLAs and commercial objectives.
• Promote Programmed’s full suite of services and maintain accurate records in CRM systems.
• Support onboarding of new clients in line with compliance and company procedures.
• Monitor site activity, fill rates, and timesheet accuracy to meet client expectations.
• Collaborate with internal teams (sales, operations, HR) to deliver quality outcomes.

Skills

Account management

Staffing

Customer-focused

Compliance controls

Relationship-building

Communication

Planning prioritisation

Problem-solving

Proactive mindset

Job description

Programmed Maintenance Services – Sydney NSW

Join our fantastic Sydney team as an Account Manager based in Seven Hills, where you’ll play a key role in delivering outstanding service to our valued customers. This role focuses on strengthening existing relationships, identifying new business opportunities, and ensuring the smooth and safe delivery of staffing solutions.

You’ll act as the key liaison between our clients and operational teams, working to ensure service excellence, customer satisfaction, and account growth.

Key Responsibilities

• Manage and grow a portfolio of client accounts to meet revenue and service targets.
• Deliver high-level customer service through regular site visits, issue resolution, and proactive relationship management.
• Develop account management plans, ensuring adherence to SLAs and commercial objectives.
• Promote Programmed’s full suite of services and maintain accurate records in CRM systems.
• Support onboarding of new clients in line with compliance and company procedures.
• Monitor site activity, fill rates, and timesheet accuracy to meet client expectations.
• Collaborate with internal teams (sales, operations, HR) to deliver quality outcomes.

What We’re Looking For

• Previous experience in account management, staffing, or a customer-focused role.
• Proven background in compliance controls.
• Strong relationship-building and communication skills.
• Ability to plan, prioritise, and problem-solve in a fast-paced environment.
• A proactive mindset with a strong sense of accountability.

This is a great opportunity to join a supportive team where you’ll be empowered to build meaningful partnerships and contribute to business success.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities. If flexibility would support your success in this role, we encourage you to apply.