Client Funds Specialist for Disability Support

Court-Services-Victoria; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Court Services Victoria is seeking a Client Services Officer (CSO) to serve as the day-to-day contact for Funds in Court clients, including persons under disability and their carers. The role involves coordinating funds requests for daily expenses, larger purchases, and housing or vehicle transactions, while ensuring compliance with relevant acts and standards.

You will engage with external stakeholders such as VCAT and OPA, prepare memoranda for Senior Master and other officers, and maintain

Qualifications

• Knowledge of relevant legislation and governance as it impacts administration of funds for persons under disability.
• Familiarity with standards and best practices in disability services.
• Strong written and verbal communication, with the ability to handle sensitive conversations.

Responsibilities

• Manage a portfolio of clients with awards up to several million dollars, delivering timely funds administration.
• Submit well-researched memoranda with sound recommendations for senior officers.
• Coordinate and conduct initial meetings with clients and interested parties, in person or at the client’s residence, as required.
• Escalate more serious client issues to the Senior Client Services Officer or Team Leader and provide operational support.

Skills

Legislation knowledge

Disability services knowledge

Active listening

Communication skills

Tools

Microsoft Office

Job description

Court Services Victoria is seeking a Client Services Officer (CSO) to serve as the day-to-day contact for Funds in Court clients, including persons under disability and their carers. The role involves coordinating funds requests for daily expenses, larger purchases, and housing or vehicle transactions, while ensuring compliance with relevant acts and standards.

You will engage with external stakeholders such as VCAT and OPA, prepare memoranda for Senior Master and other officers, and maintain