Client Services Officer

Supreme Court; Melbourne; Presencial; AUD 52.000 - 75.000; A tiempo parcial

Descripción de la vacante

The Client Services Officer (CSO) at Funds in Court supports the Court Services Victoria mission in Melbourne. The CSO serves as the main day-to-day contact for clients under disability, their carers, and family, assisting with requests to access funds for daily needs or major purchases, under direction from judicial officers.

Key duties include managing client portfolios, researching and briefing memoranda for Senior Master and other judges, escalating complex issues, and meeting clients

Formación

• Familiarity with the listed Acts and standards affecting funds in Court for persons under disability.
• Ability to have difficult conversations with sensitivity.
• Strong written and verbal communication skills.
• Experience using MS Office applications.

Responsabilidades

• Manage a portfolio of clients with awards up to several million dollars.
• Submit well-researched memoranda and recommendations to judicial officers.
• Identify and escalate complex client issues to senior staff.
• Coordinate initial meetings with clients and external stakeholders.

Conocimientos

Legal knowledge

Communication skills

Active listening

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/C00375DR6

• Join Funds in Court, a self-funded, not-for-profit division of the Supreme Court of Victoria
• Manage a portfolio of clients with awards ranging up to several million
• Melbourne CBD, VPS4, Part-time 2 days per week, Fixed term until 17 September 2027

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

About the role

The Client Services Officer (CSO) is a member of the Client Services Team and is a client's day-to-day contact at Funds in Court. The CSO deals with persons under ‘legal disability' including their carers, and is primarily responsible for submitting requests to access their funds, either to purchase an item, for daily expenses or for larger transactions such as house and vehicle purchases, to judicial officers for consideration.

Key accountabilities include:

• Managing a portfolio of clients with awards ranging up to several million dollars providing efficient, timely and effective funds administration services for persons under disability to achieve Client Services standards. This includes providing competent and sound advice, information and guidance to clients, their representatives or family with respect to relevant legislation, processes and procedures of Funds in Court.
• Submitting well researched, comprehensive memoranda along with sound recommendations for consideration by the Senior Master, or other Associate Judges, and the Judicial Registrar.
• Identifying and escalating more serious client issues to the Senior Client Services Officer or Team Leader, as appropriate, and providing operational support to the Team to enhance service delivery.
• Coordinating and conducting initial meetings with clients and interested parties both in the office or in the client's home, as may be required. This includes initiating, maintaining and developing relationships with external stakeholders such as VCAT and OPA through attendance at meetings and hearings to achieve desired outcomes.

About you

• Knowledge of relevant legislation, particularly the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006, of the Rules of Court, as it impacts upon the administration of funds in Court for persons under disability.
• Familiarity with the National Standards for Disability Services.
• Ability to have difficult conversations whilst being sensitive to client needs.
• Active listening skills and well developed, professional written and verbal communication skills.
• Sound experience and advanced skills in the use of the Microsoft Office suite of applications.

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Thursday 12 November 2026 at 11.59pm