Client-First Admin Officer — Aged Care

Illawarra Rugby League; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Thrive Care benefits and discounts

Learning & development programs

Employee referral program

Wellbeing and fitness benefits

Job summary

allcare, a leading in-home aged care provider in the Illawarra, seeks an Administration Officer to join the busy office team. You will manage high-volume inbound calls and emails, triage enquiries, perform data entry and document management, and support events and day-to-day operations.

You will work full-time in a collaborative office environment, upholding high standards of client service and professional communication, with a roster covering core hours 8:00 am–5:00 pm.

Qualifications

• Experience in a contact centre or similar role is advantageous.
• Strong digital literacy including MS Office.
• COVID-19 and annual flu vaccination as per policy.

Responsibilities

• Triaging and resolving queries from clients, staff and employees as a first point of contact.
• Answering inbound calls and emails and responding to enquiries promptly.
• Data entry, document management, mail coordination and record keeping.
• Project-based administration to support day-to-day office operations.
• Support company events as required.

Skills

Customer service

Communication

Data entry

MS Office

Team player

Problem solving

Tools

Microsoft Office

Job description

allcare, a leading in-home aged care provider in the Illawarra, seeks an Administration Officer to join the busy office team. You will manage high-volume inbound calls and emails, triage enquiries, perform data entry and document management, and support events and day-to-day operations.

You will work full-time in a collaborative office environment, upholding high standards of client service and professional communication, with a roster covering core hours 8:00 am–5:00 pm.