Client Services & Admin Coordinator

All Care Health Care Services Group; Wollongong City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Thrive Care Group benefits (Flare, EAP

Learning and development programs

Employee referral program

Job summary

All Care Health Care Services Group in Wollongong is seeking an Administration Officer to join our office-based team. The role involves handling high-volume inbound calls and emails, triaging client queries, and delivering friendly, professional support to clients and staff.

You will also perform data entry, mail coordination, document management and assist with day-to-day office operations and events, within a consistent 8.00 am to 5.00 pm roster.

Qualifications

• Experience in a contact centre or similar role.
• Demonstrated phone and email responsiveness.
• Proficient data entry and record keeping.

Responsibilities

• Triaging and resolving client and staff queries.
• Handling inbound calls and emails promptly.
• Data entry, mail coordination and document management.
• Supporting day-to-day office operations and events.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Digital literacy

Team player

Tools

Client databases

Microsoft Suite

Job description

All Care Health Care Services Group in Wollongong is seeking an Administration Officer to join our office-based team. The role involves handling high-volume inbound calls and emails, triaging client queries, and delivering friendly, professional support to clients and staff.

You will also perform data entry, mail coordination, document management and assist with day-to-day office operations and events, within a consistent 8.00 am to 5.00 pm roster.