Administration Officer

Illawarra Rugby League; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Thrive Care benefits and discounts

Learning & development programs

Employee referral program

Wellbeing and fitness benefits

Job summary

allcare, a leading in-home aged care provider in the Illawarra, seeks an Administration Officer to join the busy office team. You will manage high-volume inbound calls and emails, triage enquiries, perform data entry and document management, and support events and day-to-day operations.

You will work full-time in a collaborative office environment, upholding high standards of client service and professional communication, with a roster covering core hours 8:00 am–5:00 pm.

Qualifications

• Experience in a contact centre or similar role is advantageous.
• Strong digital literacy including MS Office.
• COVID-19 and annual flu vaccination as per policy.

Responsibilities

• Triaging and resolving queries from clients, staff and employees as a first point of contact.
• Answering inbound calls and emails and responding to enquiries promptly.
• Data entry, document management, mail coordination and record keeping.
• Project-based administration to support day-to-day office operations.
• Support company events as required.

Skills

Customer service

Communication

Data entry

MS Office

Team player

Problem solving

Tools

Microsoft Office

Job description

About Us

allcareis one of the leading in-home aged care service providers in the Illawarra. We are passionate about providing cost-effective, flexible, andhigh qualityservices to our clients, allowing them to age comfortably in their own homes and familiar surroundings. With a focus on client-centred and evidence-based approaches, we embrace challenges and always come from “a place of yes!”

What are we looking for?

We pride ourselves onupholding a high quality of client services at all times, focusing on ensuring our clients in the aged care and disability services sectors thrive within their own homes and in their community.

The Administration Officer plays an essential part in delivering onour mission by:

• Triaging and resolving queries received from clients, supportteamsand our employees as one of our first points of contact with the business;
• Receiving incoming telephone calls and emails, and responding to enquiriesin a timely manner;
• General administration duties such as data entry, coordinating mail, document management, and record keeping;
• Project based work toassistin day to day running of the office; and
• Supporting company events as required.

This is a full-time,office basedrole managing high volume inbound calls via telephone and email. Working as part of a team of Administration Officers, on a consistent roster covering core client hours (between 8.00 am and 5.00 pm).

The successful candidate will:

• Be passionate about making a difference for people living independently in their own homes, with a positive, can-do attitude;
• Demonstrate a professional,empatheticand courteous phone manner, with the ability to support clients who may find it difficult to clearly articulate their needs from time to time;
• Have a strong focus on customer service, with the ability to build rapport, listen actively and respond to client enquiries with care and professionalism;
• Demonstrate sound judgement and a practical, common-sense approach when responding to enquiries, complaints and unexpected situations, recognising when to resolve matters independently and when escalation is required;
• Have strong attention to detail, with the ability to accurately maintain client records, follow processes and ensure information is communicated effectively
• Have well-developed digital literacy, including experience with client databases and Microsoft suite;
• Be skilled in problem-solving, triaging calls and emails, and managing multiple tasks efficiently in a fast-paced environment;
• Bring a positive and supportive approach to the workplace, contributing to a team culture that is collaborative, caring, respectful and enjoyable;
• Be a motivated team player focused on delivering exceptional client experiences and supporting colleagues to achieve shared outcomes..

Experience in a similar contact centre style role is advantageous.

We also require the following:

• Minimum twodoses of COVID-19 vaccination and anannual flu vaccination;
• National Police History check; and
• Valid Right to Work status in Australia.

Our team members enjoy benefits such as:

• aconsistent Monday-to-Friday schedule;
• genuinely making a positive difference in the lives of our clients;
• access to our Thrive Care Group benefits including Flare (discounts platform),EAPand freeP4 MovementFitness Membership;
• access to learning and development programs;
• employee referral program.

allcareis committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment where everyone from any background can be themselves.

Part of the Thrive Care Group brands – delivering personalised care across aged care and disability services to help every person thrive.One Purpose, Specialised Brands.