Administration Officer- Support at Home

Villa del Sole; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Comficare is seeking an Administration Officer to provide administrative and operational support to the Support at Home team, ensuring efficient coordination and delivery of services to older people in the community. You will work with management, care coordinators, support workers, clients and families to maintain records, coordinate services and support compliance with aged care requirements.

You will maintain client databases, assist with onboarding, scheduling and documentation while

Qualifications

• Certificate III or IV in Aged Care or equivalent.
• Experience in administration, preferably in aged care, community services or healthcare.
• Strong organisation and communication skills.

Responsibilities

• Provide day-to-day administrative support to the Support at Home team.
• Maintain accurate client records, service agreements and electronic files.
• Assist with client onboarding, referrals, assessments and service commencement processes.
• Support service scheduling and communicate with clients, families and support workers.
• Respond to telephone enquiries, emails and general correspondence professionally.
• Maintain client databases, registers, reporting systems and administrative documentation.
• Assist with timesheet processing, service delivery records and invoice verification.
• Follow up outstanding documentation and administrative tasks.
• Assist with compliance documentation, internal audits and quality improvement activities.
• Maintain confidentiality and ensure client information is handled appropriately.

Education

Certificate III/IV in Aged Care

Tools

Microsoft Office

Job description

The Administration Officer will provide administrative and operational support to our Support at Home team, helping ensure the efficient coordination and delivery of services to older people in the community. The successful candidate will work closely with management, care coordinators, support workers, clients and their families to maintain accurate records, coordinate services and support compliance with relevant aged care requirements.

Key responsibilities

• Provide day-to-day administrative support to the Support at Home team.
• Maintain accurate client records, service agreements, care documentation and electronic files.
• Assist with client onboarding, referrals, assessments and service commencement processes.
• Support service scheduling and communicate with clients, families and support workers.
• Respond to telephone enquiries, emails and general correspondence professionally.
• Maintain client databases, registers, reporting systems and administrative documentation.
• Assist with timesheet processing, service delivery records and invoice verification.
• Follow up outstanding documentation and administrative tasks.
• Assist with compliance documentation, internal audits and quality improvement activities.
• Maintain confidentiality and ensure client information is handled appropriately.

About you

• Preferred, but not essential: Certificate III or Certificate IV in Aged Care (or an equivalent recognised qualification relevant to aged care).
• Previous experience in administration, preferably within aged care, community services, disability services or healthcare.
• Strong organisational and time-management skills, with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Good computer skills, including Microsoft Office and electronic record management systems.
• Strong attention to detail and the ability to maintain accurate records.
• A professional approach when communicating with older people, families and colleagues.
• The ability to work independently and collaboratively within a team.
• A commitment to confidentiality, quality service delivery and continuous improvement.

About us

Comficare is a family-owned aged care organisation committed to providing quality, person-centred care and support to older Australians. We are passionate about helping older people maintain their independence, dignity and quality of life through reliable and compassionate services delivered in their homes and communities.