Aged Care Admin & Community Liaison

Uniting; Newcastle-Maitland; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Up to $18,550 NFP salary packaging

U rewards program with exclusive-dis

Access to Fitness Passport – Live your

Employee Referral Program; $250.00 for

Supportive, inclusive, collaborative

Purchase of additional leave

Job summary

Uniting NSW.ACT is seeking an Administration Officer to be the welcoming face in our residential aged care facility, providing comprehensive administrative support and managing reception duties. You will engage with residents and families, support the moving-in process, and collaborate with the team to maintain smooth operations across platforms.

The role emphasizes privacy, person-centred care, and proactive communication, with opportunities to develop within a supportive, inclusive environment

Qualifications

• Experience with rostering is essential.
• Excellent communication and customer service skills.
• Strong problem-solving and multitasking abilities.
• Advanced computer proficiency with Outlook, Teams, and MS Office.

Responsibilities

• Respond to inquiries from internal and external stakeholders, including residents' families.
• Coordinate rosters with the Service Manager and manage the day-to-day rostering system.
• Organise meetings, schedule training sessions, and take minutes as required.
• Manage the ordering of supplies and consumables.
• Securely scan, upload, and file resident and staff documents in the SharePoint system.
• Process invoices promptly and accurately in the system.
• Communicate effectively with clients from diverse backgrounds and varied needs.
• Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
• Foster community connections and promote the services of Uniting.
• Ensure clear, timely, and effective communication while maintaining privacy and confidentiality of each client.
• Uphold the rights and privacy of clients in line with Uniting’s policies and relevant legislation.

Skills

Rostering

Customer service

Communication

MS Office

CRM systems

Attention to detail

Education

Certificate 3 in Business Administration

Tools

Outlook

Teams

SharePoint

WorkSmart Dynamics

Job description

Uniting NSW.ACT is seeking an Administration Officer to be the welcoming face in our residential aged care facility, providing comprehensive administrative support and managing reception duties. You will engage with residents and families, support the moving-in process, and collaborate with the team to maintain smooth operations across platforms.

The role emphasizes privacy, person-centred care, and proactive communication, with opportunities to develop within a supportive, inclusive environment