Administration Officer — Client Care & Office Support

MHA Care Limited; Wangaratta; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Employee Assistance Program

Job summary

MHA Care Limited in Wangaratta/Yarrawonga is seeking an Administration Officer to support front-desk, client records, and coordination of services within a busy, not-for-profit aged care setting. This role offers varied administrative duties and a chance to contribute to the Support at Home program.

You will be the first point of contact for clients, families, and service providers, ensuring professional, respectful interactions, while maintaining accurate records and assisting with My Aged Care

Qualifications

• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Proven administrative experience in a busy environment.
• Advanced computer skills, including Microsoft Office and web-based systems.
• Ability to manage competing priorities with strong attention to detail.
• Current satisfactory Police Check.
• Current Driver’s Licence.
• Current Working with Children Check.
• Experience in aged care, disability, or community services.
• Experience with client management systems.
• Familiarity with Aged Care Quality Standards.

Responsibilities

• Respond to phone, email, and in-person enquiries.
• Act as the first point of contact for referrals and intake enquiries.
• Maintain accurate client records in electronic and paper-based systems.
• Monitor and respond to intake and general enquiries in a timely manner.
• Process client payments and maintain accurate financial records.
• Prepare documentation, client packs, and correspondence.
• Manage office supplies, mail, and general office administration.
• Support data entry, reporting, and quality improvement activities.
• Assist across the team during peak periods and provide administrative support as required.
• Provide front desk reception and high-quality customer service.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Attention to detail

Multitasking

Independent & team work

Tools

Microsoft Office

Client management systems

Job description

MHA Care Limited in Wangaratta/Yarrawonga is seeking an Administration Officer to support front-desk, client records, and coordination of services within a busy, not-for-profit aged care setting. This role offers varied administrative duties and a chance to contribute to the Support at Home program.

You will be the first point of contact for clients, families, and service providers, ensuring professional, respectful interactions, while maintaining accurate records and assisting with My Aged Care