Administration Officer

All Care Health Care Services Group; Wollongong City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Thrive Care Group benefits (Flare, EAP

Learning and development programs

Employee referral program

Job summary

All Care Health Care Services Group in Wollongong is seeking an Administration Officer to join our office-based team. The role involves handling high-volume inbound calls and emails, triaging client queries, and delivering friendly, professional support to clients and staff.

You will also perform data entry, mail coordination, document management and assist with day-to-day office operations and events, within a consistent 8.00 am to 5.00 pm roster.

Qualifications

• Experience in a contact centre or similar role.
• Demonstrated phone and email responsiveness.
• Proficient data entry and record keeping.

Responsibilities

• Triaging and resolving client and staff queries.
• Handling inbound calls and emails promptly.
• Data entry, mail coordination and document management.
• Supporting day-to-day office operations and events.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Digital literacy

Team player

Tools

Client databases

Microsoft Suite

Job description

All Care Health Care Services Group – Wollongong NSW

allcareis one of the leading in-home aged care service providers in the Illawarra. We are passionate about providing cost-effective, flexible, andhigh qualityservices to our clients, allowing them to age comfortably in their own homes and familiar surroundings. With a focus on client-centred and evidence-based approaches, we embrace challenges and always come from “a place of yes!\"

What are we looking for?

We pride ourselves onupholding a high quality of client services at all times, focusing on ensuring our clients in the aged care and disability services sectors thrive within their own homes and in their community.

The Administration Officer plays an essential part in delivering onour mission by:

• Triaging and resolving queries received from clients, supportteamsand our employees as one of our first points of contact with the business;
• Receiving incoming telephone calls and emails, and responding to enquiriesin a timely manner;
• General administration duties such as data entry, coordinating mail, document management, and record keeping;
• Project based work toassistin day to day running of the office; and
• Supporting company events as required.

This is a full-time,office basedrole managing high volume inbound calls via telephone and email. Working as part of a team of Administration Officers, on a consistent roster covering core client hours (between 8.00 am and 5.00 pm).

The successful candidate will:

• Be passionate about making a difference for people living independently in their own homes, with a positive, can-do attitude;
• Demonstrate a professional,empatheticand courteous phone manner, with the ability to support clients who may find it difficult to clearly articulate their needs from time to time;
• Have a strong focus on customer service, with the ability to build rapport, listen actively and respond to client enquiries with care and professionalism;
• Demonstrate sound judgement and a practical, common-sense approach when responding to enquiries, complaints and unexpected situations, recognising when to resolve matters independently and when escalation is required;
• Have strong attention to detail, with the ability to accurately maintain client records, follow processes and ensure information is communicated effectively
• Have well-developed digital literacy, including experience with client databases and Microsoft suite;
• Be skilled in problem-solving, triaging calls and emails, and managing multiple tasks efficiently in a fast-paced environment;
• Bring a positive and supportive approach to the workplace, contributing to a team culture that is collaborative, caring, respectful and enjoyable;
• Be a motivated team player focused on delivering exceptional client experiences and supporting colleagues to achieve shared outcomes..

Experience in a similar contact centre style role isadvantageous.

We also require the following:

• Minimum twodoses of COVID-19 vaccination and anannual flu vaccination;
• National Police History check; and
• Valid Right to Work status in Australia.

Our team members enjoybenefits such as:

• genuinely making a positive difference in the lives of our clients;
• access to our Thrive Care Group benefits including Flare (discounts platform),EAPand freeP4 MovementFitness Membership;
• access to learning and development programs;
• employee referral program.

allcareis committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment where everyone from any background can be themselves.

Part of theThrive Care Groupbrands - delivering personalised care across aged care and disability services to help every person thrive.One Purpose, Specialised Brands.