Client Experience Coordinator

Amplifon Springboard; Rockhampton Regional; On-site; AUD 48,000 - 60,000; Full time

Job summary

Attune Hearing is Australia's largest private provider of Government funded hearing services, renowned for patient-centered care and a decentralised model that empowers local clinic teams. As a Client Advisor you’ll be the primary point of contact for our customers, ensuring their experience in our clinic is exceptional from start to finish.

You’ll support Audiologists, manage appointments, stock, and data entry, and liaise with clients and healthcare professionals with empathy and high service

Qualifications

• Experience in allied health or high-volume customer service or sales.
• Attention to detail and data entry proficiency.
• Willingness to assist patients with hearing devices; training provided.

Responsibilities

• Provide operational support to clinic Audiologists, including answering phones, booking appointments, and delivering customer service.
• Coordinate patient flow to drive best outcomes.
• Stock management.
• Liaise with internal and external stakeholders with empathy and high service levels.
• Data entry to ensure smooth outcomes.

Skills

Customer service

Sales experience

Allied health exposure

Tools

Data entry

Medicare/Private Health claims

Job description

Attune Hearing is Australia's largest private provider of Government funded hearing services, renowned for patient-centered care and a decentralised model that empowers local clinic teams. As a Client Advisor you’ll be the primary point of contact for our customers, ensuring their experience in our clinic is exceptional from start to finish.

You’ll support Audiologists, manage appointments, stock, and data entry, and liaise with clients and healthcare professionals with empathy and high service