Client Advisor - Kawana

Amplifon Springboard; Rockhampton Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

Attune Hearing is Australia's largest private provider of Government funded hearing services, renowned for patient-centered care and a decentralised model that empowers local clinic teams. As a Client Advisor you’ll be the primary point of contact for our customers, ensuring their experience in our clinic is exceptional from start to finish.

You’ll support Audiologists, manage appointments, stock, and data entry, and liaise with clients and healthcare professionals with empathy and high service

Qualifications

• Experience in allied health or high-volume customer service or sales.
• Attention to detail and data entry proficiency.
• Willingness to assist patients with hearing devices; training provided.
• Exposure to Medicare/Private Health claims is advantageous; training available.

Responsibilities

• Provide operational support to clinic Audiologists, including answering phones, booking appointments, and delivering customer service.
• Coordinate patient flow to drive best outcomes.
• Stock management.
• Liaise with internal and external stakeholders with empathy and high service levels.
• Data entry to ensure smooth outcomes.

Skills

Customer service

Sales experience

Allied health exposure

Hearing devices support

Medicare/Private Health claims

Relationship building

Tools

Data entry

Medicare/Private Health claims

Job description

Attune Hearing is Australia's largest private provider of Government funded hearing services with an international reputation for excellence in patient / client centered care. In 2014 Attune was the first and is still the only audiology company to be accredited against the National Safety and Quality in Health Service Standards.

Our business model is decentralized so that our local clinic teams can build strong and enduring relationships with our clients, our referrers, and our communities. You work in a framework which rewards performance.

About the Role:

As a Client Advisor, you'll serve as the primary point of contact for our customers, ensuring their experience at our clinic is exceptional from start to finish.

What you will do

• Operational Support to clinic Audiologists; including administration (answering phones, booking appointments, providing customer service)
• Who we see and when we see them is critical to drive the best outcomes. You are key in organizing this success.
• Stock Management
• Liaise with internal (Audiologists) and external (clients, medical professionals) stakeholders whilst providing empathy and high levels of customer service.
• Data Entry. Attention to detail is key to ensuring smooth outcomes.

What you will bring:

• Proven experience in or exposure to allied health OR high volume customer service or sales. Our clinics are busy!
• Computer literacy with high levels of attention to detail and/or data entry.
• Ability or willingness to perform basic patient assistance with hearing devices (we will train you)
• Previous exposure to Medicare/Private Health claims is advantageous. If you don't have this experience, we will train you.
• The ability to form excellent working relationships and support our Audiologists.