Client Experience & Admin Specialist – Growth & Training

Character Builders; City of Brisbane; On-site; AUD 52,000 - 65,000; Full time

Job summary

Character Builders is seeking an experienced Administration Officer to join our dynamic team in Australia. The role focuses on supporting daily administrative tasks, client communications, event planning, and CRM management to nurture relationships with schools, camps, and corporate clients.

You will manage HubSpot CRM, assist with program development, invoicing in Xero, and coordinate diverse events. A proactive, detail-oriented professional with strong communication will thrive in our

Qualifications

• Minimum three years experience in client-facing administrative roles.
• Experience with MS Office suite with advanced Outlook, Word, and Excel.
• Desirable: experience with HubSpot CRM.
• Desirable: Canva for document design.
• Strong written and verbal communication skills.
• Ability to organise and prioritise daily tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Provide daily administrative support including communications via phone and email.
• Assist admin team and facilitators with client support processes and business development activities.
• Plan and coordinate corporate and school events with suppliers and client needs.
• Maintain CRM records in HubSpot.
• Invoicing and financial tracking using Xero.
• Support stock management for bookings and event materials.
• Build and sustain strong client relationships.

Skills

Communication skills

MS Office

HubSpot CRM

Organisational skills

Time management

Problem solving

Tools

HubSpot

Xero

Canva

Job description

Character Builders is seeking an experienced Administration Officer to join our dynamic team in Australia. The role focuses on supporting daily administrative tasks, client communications, event planning, and CRM management to nurture relationships with schools, camps, and corporate clients.

You will manage HubSpot CRM, assist with program development, invoicing in Xero, and coordinate diverse events. A proactive, detail-oriented professional with strong communication will thrive in our