Office-Based Client & Phone Support Admin — Career Growth

Dream Admin Services; Goulburn; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Above-award wages

Career progression

Training and upskilling culture

Team bonding activities

Job summary

Dream Admin Services in Goulburn, NSW, seeks an Administration Specialist – Client & Telephone Support. This fast-paced office role involves handling high-volume calls, managing client communications, and supporting CRM workflows from our Goulburn office.

Initially casual for three months with a permanent offer on completion, this role is strictly on-site with no remote work. You will build strong client relationships, manage schedules, and assist with data entry and documentation.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with computers and software; ability to pick up new systems quickly.
• Willingness to obtain a National Police Check.

Responsibilities

• Answering a high volume of calls on behalf of multiple businesses in a professional, prompt, and confident manner.
• Taking accurate messages, directing enquiries, and following up where needed.
• Managing inboxes, calendars, bookings, and client communications.
• Handling scheduling, document control, quoting support, and software setup.
• Working across a range of CRMs, platforms, and job management systems.
• Maintaining accurate records and detailed correspondence.
• Building strong, long-term client relationships.
• Supporting the wider team during peak periods or absences.
• Data entry and general administrative support.

Skills

Verbal & written communication

Computer & software proficiency

Call handling experience

Education

Year 12 completion

Tools

CRM software

Job description

Dream Admin Services in Goulburn, NSW, seeks an Administration Specialist – Client & Telephone Support. This fast-paced office role involves handling high-volume calls, managing client communications, and supporting CRM workflows from our Goulburn office.

Initially casual for three months with a permanent offer on completion, this role is strictly on-site with no remote work. You will build strong client relationships, manage schedules, and assist with data entry and documentation.