Administration Officer

Character Builders; City of Brisbane; Presencial; AUD 52 000 - 65 000; Tempo integral

Resumo da oferta

Character Builders is seeking an experienced Administration Officer to join our dynamic team in Australia. The role focuses on supporting daily administrative tasks, client communications, event planning, and CRM management to nurture relationships with schools, camps, and corporate clients.

You will manage HubSpot CRM, assist with program development, invoicing in Xero, and coordinate diverse events. A proactive, detail-oriented professional with strong communication will thrive in our

Qualificações

• Minimum three years experience in client-facing administrative roles.
• Experience with MS Office suite with advanced Outlook, Word, and Excel.
• Desirable: experience with HubSpot CRM.
• Desirable: Canva for document design.
• Strong written and verbal communication skills.
• Ability to organise and prioritise daily tasks and meet deadlines in a fast-paced environment.

Responsabilidades

• Provide daily administrative support including communications via phone and email.
• Assist admin team and facilitators with client support processes and business development activities.
• Plan and coordinate corporate and school events with suppliers and client needs.
• Maintain CRM records in HubSpot.
• Invoicing and financial tracking using Xero.
• Support stock management for bookings and event materials.
• Build and sustain strong client relationships.

Conhecimentos

Communication skills

MS Office

HubSpot CRM

Organisational skills

Time management

Problem solving

Ferramentas

HubSpot

Xero

Canva

Descrição da oferta de emprego

Character Builders are a dynamic leadership and team building consultancy that facilitate innovative educational programs in schools, camps and also corporate organisation’s throughout Australia. Our focus is on modelling our values of connection, growth and service whilst providing outstanding opportunities for students, staff and organisations to grow.

Our team are actively searching for an experienced Administration Officer to join the team. To be successful in this role you should have prior experience in an administrative role, an exceptional communication style and enthusiasm in Character Development.

Key Responsibilities & Requirements:

• Support the Character Builders team with daily administrative tasks including all communications via phone calls and emails
• Assisting the admin team and facilitators with Client Support Processes and Business Development practices including development of programs and offerings
• Corporate and School event planning including booking suppliers and meeting the varied needs of clients
• Maintaining our CRM Software (Hubspot)
• Invoicing through Xero
• Supporting the team with event packing and maintaining stock for bookings
• Building and maintaining strong relationships with our clients

Skills and Experience:

• An understanding of school environments and experience in dealing with teachers and principals (desirable)
• Minimum three years experience in client-facing administrative roles
• In-depth understanding of entire MS Office suite (strong skills in Advanced Outlook, Word and Excel)
• Experience with online CRM platforms (HubSpot) (desirable)
• Ability to organise and prioritise daily tasks
• Must be able to meet deadlines in a fast-paced environment, where no two days are the same
• A proactive positive approach to problem-solving with strong decision-making skills
• Strong professional verbal and written communications skills
• Document creation and intermediate design skills (Canva) (desirable)

Personal Attributes:

• A strong team player with awareness of strength in self and others
• Organisational skills of a high order, with demonstrated ability to work under pressure and prioritise competing tasks simultaneously
• Self-motivated and a high attention to detail and organisation ability
• A friendly professional manner with excellent written and oral communication skills
• Ability to be proactive and take the initiative
• Energetic, have an open heart and mind with the willingness to improve
• Long term interest in the role as well as an interest in developing improved skills and knowledge of the industry in general

The successful candidate will have the opportunity for personal and professional development, supported by a team of inspiring and passionate professionals. We provide regular ongoing training, team bonding experiences and multiple avenues for career progression.

We have an excellent work culture and pride ourselves on creating a fun and dynamic working environment for our team.