Client Care Coordinator – Hearing Clinic

Sonova International; Sydney; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Competitive remuneration package

Salary packaging options

Paid parental leave

Paid Birthday Leave

Employee discounts on Sonova products

Ongoing training and support

Discounts via Employee Enrichment Hub

Wellbeing Centre & EAP

LinkedIn Learning access

Values-driven culture

Dynamic and supportive team

Job summary

Neurosensory is seeking a friendly Client Care Representative for our new Pymble clinic. You will be the welcoming face, support clients on their hearing health journey, and work with a supportive team with full training provided.

The role is permanent part-time, Monday to Thursday 8:30am–5:00pm, offering excellent work-life balance and long weekends. Join us to grow with a dynamic team at the forefront of hearing care.

Qualifications

• Passion for delivering an amazing client experience
• Excellent verbal and written communication with patience
• Team environment experience
• Judgement and administrative skills
• Excellent computer skills
• Warm, collaborative, can-do attitude
• Strong problem solving abilities

Responsibilities

• Manage appointment schedule for audiologists and reschedule as needed
• Greet clients at the clinic and update records
• Assist with client and doctor inquiries
• Answer clinic phone calls and emails
• Provide basic troubleshooting and servicing for hearing devices
• Ensure accurate billing of appointments
• Perform general office duties

Skills

Customer service

Communication

Teamwork

Administrative skills

Computer skills

Collaborative attitude

Problem solving

Job description

Neurosensory is seeking a friendly Client Care Representative for our new Pymble clinic. You will be the welcoming face, support clients on their hearing health journey, and work with a supportive team with full training provided.

The role is permanent part-time, Monday to Thursday 8:30am–5:00pm, offering excellent work-life balance and long weekends. Join us to grow with a dynamic team at the forefront of hearing care.