Client Care & Clinic Admin Specialist

Neurosensory; Brisbane; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive remuneration package

Salary packaging options

Paid parental leave

Birthday leave

Employee discounts on Sonova products

Job summary

Neurosensory in Brisbane CBD is seeking a friendly Client Care Representative to support clients on their hearing journey and provide essential clinic administration. This permanent full-time role offers training and a stable schedule, with options for 8:30am–4:30pm or 9:00am–5:00pm.

You will join a supportive, growth‑oriented team focused on excellent patient experience. You will manage appointments, greet clients, respond to calls and emails, assist with enquiries, handle billing, and maintain

Qualifications

• Excellent verbal and written communication skills.
• Organised and reliable in a busy clinic environment.
• Willingness to cover sick leave and annual leave at other clinics when needed.

Responsibilities

• Manage appointment schedules for audiologists, including setting and rescheduling.
• Greet clients at the clinic and update client records.
• Answer clinic phone calls and emails.
• Assist with client and doctor enquiries.
• Accurate billing of appointments.
• Provide basic troubleshooting and servicing for hearing devices.
• Perform other general office duties.

Skills

Communication

Team player

Organised

Job description

Neurosensory in Brisbane CBD is seeking a friendly Client Care Representative to support clients on their hearing journey and provide essential clinic administration. This permanent full-time role offers training and a stable schedule, with options for 8:30am–4:30pm or 9:00am–5:00pm.

You will join a supportive, growth‑oriented team focused on excellent patient experience. You will manage appointments, greet clients, respond to calls and emails, assist with enquiries, handle billing, and maintain