Client Care & Clinic Admin Specialist — Toowoomba (FT)

Connect Hearing; Toowoomba Regional; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive remuneration package

Salary packaging options

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Access to discounts from over 500-ret

Generous employee discounts on Sonova

Online Wellbeing Centre & EAP

LinkedIn Learning Platform

Opportunity to grow and develop

Values-driven culture

Dynamic and supportive team

Rewarding role with purpose

Descrizione del lavoro

Connect Hearing in Toowoomba, QLD, is seeking a Client Care Representative to deliver outstanding client experiences in a clinical administration role. You’ll greet clients, manage appointments, and provide essential admin support to clinicians, contributing to smooth day-to-day clinic operations.

This full-time, Monday to Friday position offers training, ongoing support and opportunities to grow within a national network of hearing care clinics.

Competenze

• Face-to-face customer service experience in a front-facing role.
• Strong communication and active listening skills.
• Excellent organisational and time management abilities.
• Ability to work autonomously and within a team.
• Interest in hearing aids features and basic repair/maintenance.

Mansioni

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations, including opening/closing procedures.
• Managing the clinic phone line and shared email inbox.
• Billing clients correctly and taking a range of payments.
• Learning and using a range of software and applications.

Conoscenze

Customer service

Administration

Communication

Active listening

Resilience

Time management

Teamwork

Autonomy

Hearing aid knowledge

Descrizione del lavoro

Connect Hearing in Toowoomba, QLD, is seeking a Client Care Representative to deliver outstanding client experiences in a clinical administration role. You’ll greet clients, manage appointments, and provide essential admin support to clinicians, contributing to smooth day-to-day clinic operations.

This full-time, Monday to Friday position offers training, ongoing support and opportunities to grow within a national network of hearing care clinics.