Client Care Representative | Clinical Administration | FT - Toowoomba

Connect Hearing; Toowoomba Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

Salary packaging options

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Access to discounts from over 500-ret

Generous employee discounts on Sonova

Online Wellbeing Centre & EAP

LinkedIn Learning Platform

Opportunity to grow and develop

Values-driven culture

Dynamic and supportive team

Rewarding role with purpose

Job summary

Connect Hearing in Toowoomba, QLD, is seeking a Client Care Representative to deliver outstanding client experiences in a clinical administration role. You’ll greet clients, manage appointments, and provide essential admin support to clinicians, contributing to smooth day-to-day clinic operations.

This full-time, Monday to Friday position offers training, ongoing support and opportunities to grow within a national network of hearing care clinics.

Qualifications

• Face-to-face customer service experience in a front-facing role.
• Strong communication and active listening skills.
• Excellent organisational and time management abilities.
• Ability to work autonomously and within a team.
• Interest in hearing aids features and basic repair/maintenance.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations, including opening/closing procedures.
• Managing the clinic phone line and shared email inbox.
• Billing clients correctly and taking a range of payments.
• Learning and using a range of software and applications.

Skills

Customer service

Administration

Communication

Active listening

Resilience

Time management

Teamwork

Autonomy

Hearing aid knowledge

Job description

Client Care Representative | Clinical Administration | FT - Toowoomba

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional to join our team at our hearing clinic in Toowoomba, QLD.

This is a permanent full-time position working Monday to Friday 8:30 am to 4:30 pm.

You’ll play an important role in our clinic, providing exceptional service to our predominantly older clientele and supporting them in managing their hearing health. This is a varied, client-facing role where you can make a genuine difference to our clients’ experience. Full training and ongoing support will be provided.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes

• Scheduling and confirming appointments for our clients

• Providing administrative support to our Clinicians (Audiologists/Audiometrists)

• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures

• Managing the clinic phone line and shared email inbox

• Billing our clients correctly and taking a range of payments

• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face-to-face customer service and/or administration role

• A passion for delivering an amazing client experience

• Great communication and active listening skills

• Resilience, self-motivation and lots of energy

• Excellent organisational and time management skills

• Ability to work autonomously and effectively within a team

• Focus on results and the best possible outcomes for both our clinic and our clients

• Intermediate computer skills

• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses

• Salary packaging options

• Uniform Allowance

• Paid Parental Leave

• Paid Birthday Leave

• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

• Generous employee discounts on Sonova Products for yourself and your family

• Online Wellbeing Centre & Employee Assistance Program (EAP)

• Access to the LinkedIn Learning Platform

• Opportunity to grow and develop in your role and beyond

• A values driven and people-centered culture

• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

• A genuinely rewarding role with purpose and meaning

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.