Client Care Representative | Clinical Administration | PT- Tewantin

Connect Hearing; Tewantin; On-site; AUD 38,000 - 52,000; Part time

Benefits offered by this job

Bonuses

Employee discounts

Wellbeing program

Learning platform access

Job summary

Connect Hearing in Tewantin (QLD) seeks a dedicated Client Care Representative to support clinical administration in a part-time role. You will greet clients, schedule appointments, and provide admin support to clinicians while helping to run daily clinic operations with a friendly, client-focused approach.

The role offers a supportive team, ongoing training, and the potential to increase hours for leave coverage. A customer-centric mindset and strong communication skills are essential.

Qualifications

• Experience in face-to-face customer service or administration.
• Strong communication and active listening skills.
• Organised with excellent time management.

Responsibilities

• Welcoming clients and managing their experience.
• Scheduling and confirming appointments.
• Providing admin support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations (opening/closing).
• Handling clinic phone line and shared email inbox.
• Billing clients and processing payments.
• Learning and using clinic software.

Skills

Customer service

Administration

Communication

Time management

Tools

Microsoft Office

Job description

Client Care Representative | Clinical Administration | PT- Tewantin

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic inTewantin, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent part-time job share position (2 days / 15.2 hours per week), with working hours scheduled between Thursday to Friday, 9:00 am - 5:00 pm. We're looking for someone with the flexibility to increase hours as needed, such as for leave coverage.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

Welcoming our clients and managing their experience for optimal outcomes

Scheduling and confirming appointments for our clients

Providing administrative support to our Clinicians (Audiologists/Audiometrists)

Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures

Managing the clinic phone line and shared email inbox

Billing our clients correctly and taking a range of payments

Learning and competently using a range of software and applications

What do you need to be successful in this role?

Prior experience in face-to-face customer service and/or administration role

A passion for delivering an amazing client experience

Great communication and active listening skills

Resilience, self-motivation and lots of energy

Excellent organisational and time management skills

Ability to work autonomously and effectively within a team

Focus on results and the best possible outcomes for both our clinic and our clients

An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

Competitive remuneration package including base salary plus monthly performance bonuses

Salary packaging options

Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

Generous employee discounts on Sonova Products for yourself and your family

Online Wellbeing Centre & Employee Assistance Program (EAP)

Access to the LinkedIn Learning Platform

Opportunity to grow and develop in your role and beyond

A values driven and people-centered culture

Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

A genuinely rewarding role with purpose and meaning

Sounds interesting?

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.