Claims Specialist

Hooker & Heijden; Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Car parking provided

Job summary

Hooker & Heijden, a Victorian brokerage, is seeking a Claims Specialist to manage a portfolio of property or motor claims. This brokerage claims role involves advocating for clients with insurers, without settlement authority, to reach fair outcomes.

You will be part of a claims team of about 10 and operate from Melbourne's East. The role requires end-to-end claims experience in property or motor, with strong policy interpretation and clear communication.

Qualifications

• End-to-end claims experience in property or motor.
• Ability to interpret policy wordings accurately.
• Strong written and verbal communication skills.

Responsibilities

• Manage a portfolio of property or motor claims from lodgement to finalisation.
• Advocate for clients with insurers, assessors, builders and repairers.
• Explain claim decisions to clients and keep stakeholders informed at each stage.
• Handle disputes and complaints and escalate when needed.
• Meet team service standards and KPIs.

Skills

Property claims experience

Motor claims experience

Interpreting policy wordings

Written and verbal communication

Driver's license

Job description

Claims Specialist | Property or Motor | Melbourne's East | Salary DOE

About the Organisation

Our client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.

About the Role

We're recruiting a Claims Specialist to manage a portfolio of property or motor claims, depending on your background.

This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.

Responsibilities include:

• Managing a portfolio of claims from lodgement to finalisation
• Advocating for clients with insurers, assessors, builders and repairers
• Interpreting policy wordings and explaining claim decisions to clients
• Keeping clients and account managers informed at each stage
• Handling disputes and complaints, and escalating where needed
• Meeting the team's service standards and KPIs

About You

You'll have property or motor claims experience, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered.

Ideally you'll bring:

• End to end claims experience in property or motor
• Confidence interpreting policy wordings
• Clear written and verbal communication
• A car and driver's licence (the office is in a business park)

What's on Offer

• Salary is dependent on experience
• Car parking provided
• Full time in the office during the 6 month probation, then 3 days in the office and 2 from home
• A claims team of about 10

As part of our compliance process, we will provide you with a privacy statement and candidate registration form to complete.

Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews. Testing may also be part of the interview process.

Please note, as part of securing your new position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.