Claims Consultant

Hooker & Heijden; Melbourne; Hybrid; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary + super

Structured training & advancement

SupportiveClaims Team

Job summary

Hooker & Heijden is seeking a Claims Consultant to join its Melbourne CBD team, focusing on Property and Residential Strata. You’ll manage your own claims portfolio end to end in a brokerage setting, advocating for clients with insurers rather than holding settlement authority.

The role is hybrid, with three days in the office and two days from home. Applicants should have at least three years in insurance or claims; property/strata experience is valued.

Qualifications

• At least 3 years' experience in insurance and/or claims.
• Property or Strata claims experience is highly regarded but not essential.
• Experience managing a claims portfolio from lodgement to settlement.
• Clear written and verbal communication with Brokers, assessors and insurers.
• Attention to detail in a busy team.
• Full Australian work rights.

Responsibilities

• End-to-end management of a claims portfolio across a range of classes, with a focus on Property and Residential Strata.
• Liaising with Brokers, repairers, assessors and Underwriters.
• Advocating for clients to achieve the best possible claims outcome.
• Building strong relationships with internal and external clients.

Job description

Claims Consultant | Property and Strata | Melbourne CBD

About the Organisation

Our client is an established Insurance Brokerage and a member of the Steadfast Group. It runs its own in-house Claims Team that advocates for clients across a range of insurance classes, with a strong focus on Property and Residential Strata.

About the Role

We're recruiting a Claims Consultant to join the Claims Team. The role is based in Melbourne CBD, with 3 days in the office and 2 days working from home.

You’ll manage your own claims portfolio end to end. This is a brokerage claims role: you advocate for clients with insurers rather than holding settlement authority.

Responsibilities include:

• End-to-end management of a claims portfolio across a range of classes, with a focus on Property and Residential Strata
• Liaising with Brokers, repairers, assessors and Underwriters
• Advocating for clients to achieve the best possible claims outcome
• Building strong relationships with internal and external clients

About You

You’ll have at least 3 years' experience in insurance and/or claims. Property or Strata claims experience is highly regarded but not essential.

Ideally you’ll bring:

• Experience managing a claims portfolio from lodgement to settlement
• Clear written and verbal communication with Brokers, assessors and insurers
• Attention to detail in a busy team
• Full Australian work rights (essential)

Claims Examiners from Insurers, Loss Adjusters and TPAs will be considered, as well as brokerage claims staff.

What's on Offer

• $90k + super
• Hybrid: 3 days in the office, 2 days from home
• Structured training and a clear path for advancement
• An experienced Claims Team to support you

About Us

Insurance Broking is a core element of Hooker & Heijden's recruitment services. We have successfully fostered and maintained relationships with leading brokerages including Steadfast & Austbrokers Members and Global brokerages, allowing us to present a wide range of career and employment opportunities to Insurance Broking professionals.

Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews. Testing may also be part of the interview process.

Please note, as part of securing your new position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.