Claims Specialist - Property or Motor (Hybrid: Office+Home)

Hooker & Heijden; Melbourne; Híbrido; AUD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car parking provided

Descripción de la vacante

Hooker & Heijden, a Victorian brokerage, is seeking a Claims Specialist to manage a portfolio of property or motor claims. This brokerage claims role involves advocating for clients with insurers, without settlement authority, to reach fair outcomes.

You will be part of a claims team of about 10 and operate from Melbourne's East. The role requires end-to-end claims experience in property or motor, with strong policy interpretation and clear communication.

Formación

• End-to-end claims experience in property or motor.
• Ability to interpret policy wordings accurately.
• Strong written and verbal communication skills.

Responsabilidades

• Manage a portfolio of property or motor claims from lodgement to finalisation.
• Advocate for clients with insurers, assessors, builders and repairers.
• Explain claim decisions to clients and keep stakeholders informed at each stage.
• Handle disputes and complaints and escalate when needed.
• Meet team service standards and KPIs.

Conocimientos

Property claims experience

Motor claims experience

Interpreting policy wordings

Written and verbal communication

Driver's license

Descripción del empleo

Hooker & Heijden, a Victorian brokerage, is seeking a Claims Specialist to manage a portfolio of property or motor claims. This brokerage claims role involves advocating for clients with insurers, without settlement authority, to reach fair outcomes.

You will be part of a claims team of about 10 and operate from Melbourne's East. The role requires end-to-end claims experience in property or motor, with strong policy interpretation and clear communication.