Claims Specialist - Property

Hooker and Heijden - Insurance and Underwriting Recruitment; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hooker & Heijden is recruiting a Claims Advocate in Melbourne to manage a portfolio of property claims from lodgement to finalisation. The role focuses on empathetic, efficient handling and strong customer service.

You will liaise with insurers, builders, engineers, assessors and internal stakeholders to achieve KPIs and ensure policy wordings are correctly interpreted. A proactive, communicative approach is essential.

Qualifications

• Experience in managing property damage claims from lodgement to finalisation.
• Ability to liaise with insurers, builders, engineers, assessors, brokers and strata managers to meet KPIs.

Responsibilities

• Maintain best-practice claims handling for optimal outcomes and customer service.
• Create service differentiation and market-leading service delivery.
• Manage a portfolio of property claims.

Skills

Property claims management

Stakeholder liaison

Policy interpretation

Communication skills

Job description

Hooker and Heijden - Insurance and Underwriting Recruitment - Melbourne VIC

Full time

2mo ago , from Hooker and Heijden - Insurance and Underwriting Recruitment

Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants offer career advice and advancement for Brokers, Underwriters, Claims Examiners, Risk Engineers and more. Our clients include Global & Australian/New Zealand Brokerages, Underwriting Agencies and Insurers.

Our Client

As an established brokerage, our client has a strong focus on client service and technical know-how. They are seeking to appoint a Claims Advocate to deal empathetically and efficiently with a portfolio of property claims.

The Role

Duties

• Maintaining best practice claims handling performance both in terms of optimal claims outcomes and customer service.
• Creating Service Differentiation and market leading service delivery.
• Managing a portfolio of property claims.

Your experience

• Demonstrated experience managing property damage claims from lodgement to finalisation.
• Understanding and relationship building with partners and other stakeholders.
• Liaising with Insurers Builders, Engineers, Assessors, Brokers, Strata Managers, and various internal stakeholders, to achieve the agreed KPIs and service standards.
• Ability in the interpretation and application of policy wordings
• Experience with claim negotiations, complaint resolution and interpersonal flexibility is a necessity.
• Experience in reporting and metrics to ensure service delivery
• Experience and confidence with process and procedural documentation, review, and revising as required.
• Highly effective communicator (written, verbal, presentation, training).

Hooker & Heijden undertake a thorough recruitment process on behalf of our clients and candidates.

Hooker & Heijden and our Clients interview process includes telephone, video and in person interviews. Testing may also be part of the interview process

Please note as part of securing your new position it may be a requirement of employment that you undertake police, bankruptcy, banned register and qualification checks.