Personnel Security Specialist

Ausnet Services Ltd; City of Melbourne; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

On-site parking

Culture events & training days (withl

On-site gym

Job summary

Ausnet Services Ltd is seeking an experienced Property Claims Consultant to join its Melbourne south-eastern team. You will manage a mix of property claims from notification to settlement, liaising with clients, brokers and insurers to drive timely resolutions.

The role emphasizes strong communication, negotiation, and independent portfolio management within a dynamic insurance brokerage. Hybrid work options and on-site amenities support a balanced, client-focused service model.

Qualifications

• Proven Property Claims experience within an insurance brokerage or agency is essential.
• Strong understanding of commercial property insurance and claims processes.
• Experience managing claims from notification through to settlement.
• Confident dealing with insurers, loss adjusters, clients and other stakeholders.
• Strong communication and negotiation skills.
• Ability to manage a portfolio independently and prioritise competing claims.
• Strong attention to detail and a solutions-focused approach.
• Professional, proactive and client-focused manner.

Responsibilities

• Managing a mixed portfolio of property claims from notification through to settlement.
• Handling commercial claims across a range of client risks.
• Liaising with clients, brokers, insurers, loss adjusters, builders and other claims stakeholders.
• Assessing claims, reviewing policy coverage and monitoring progress.
• Coordinating repairs, assessments, reports and settlement processes.
• Negotiating with insurers and service providers where required.
• Keeping clients and brokers updated throughout the claims process.
• Identifying and resolving issues to ensure claims progress efficiently.
• Maintaining accurate claims records and providing a high level of service.
• Working closely with the broader broking team to support positive client outcomes.

Skills

Property Claims

Commercial property

Negotiation

Communication

Prioritisation

Attention to detail

Client-focused

Job description

Job Description

Property Claims Consultant

South-East Melbourne | $80,000–$120,000 + Super + Bonus

An established and highly regarded insurance brokerage is looking for an experienced Property Claims Consultant to join its team in Melbourne’s south‑e.

The Role

You will be responsible for managing property claims from notification through to resolution, including:

• Managing a mixed portfolio which will be predominantly made up of property claims from notification through to settlement
• Handling commercial claims across a range of client risks
• Liaising with clients, brokers, insurers, loss adjusters, builders and other claims stakeholders
• Assessing claims, reviewing policy coverage and monitoring progress
• Coordinating repairs, assessments, reports and settlement processes
• Negotiating with insurers and service providers where required
• Keeping clients and brokers updated throughout the claims process
• Identifying and resolving issues to ensure claims progress efficiently
• Maintaining accurate claims records and providing a high level of service
• Working closely with the broader broking team to support positive client outcomes

About You

• Proven Property Claims experience within an insurance brokerage or agency is essential
• Strong understanding of commercial property insurance and claims processes
• Experience managing claims from notification through to settlement
• Confident dealing with insurers, loss adjusters, clients and other stakeholders
• Strong communication and negotiation skills
• Ability to manage a portfolio independently and prioritise competing claims
• Strong attention to detail and a solutions-focused approach
• Professional, proactive and client-focused manner

What's on Offer

• Work close to home and avoid public transport! South-East Melbourne location
• On site parking
• exceptional culture club with regular company events such as training days (with lunch of course), on site free massages, regular lunches and end of FY/Xmas events
• Excellent tenure throughout the business
• work for a national brokerage
• Hybrid 3/2 (post probation)
• On site gym!
• Attractive Base+ Super + Bonus
• Opportunity to manage a quality portfolio of property claims
• Close collaboration with experienced brokers and claims professionals
• Genuine career development opportunities
• A role offering ownership, autonomy and strong client interaction