Claims Specialist - Property/Motor (Hybrid, Parking)

Hooker and Heijden - Insurance and Underwriting Recruitment; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Car parking provided

Hybrid work arrangement

Job summary

Hooker and Heijden - Insurance and Underwriting Recruitment is seeking a Claims Specialist to manage a portfolio of property or motor claims from a Melbourne East brokerage. This is a hybrid, full-time role within a small in-house claims team of about 10, with no settlement authority, advocating for clients with insurers to reach fair outcomes.

You’ll come from a property or motor claims background (brokerage, insurer, assessor or TPA) and will interpret policy wordings, communicate clearly in

Qualifications

• End to end claims experience in property or motor.
• Ability to interpret policy wordings.
• Clear written and verbal communication.
• Must have a car and driver's license.

Responsibilities

• Manage a portfolio of claims from lodgement to finalisation.
• Advocate for clients with insurers, assessors, builders and repairers.
• Interpret policy wordings and explain claim decisions to clients.
• Keep clients and account managers informed at each stage; handle disputes and complaints and escalate where needed.
• Meet the team’s service standards and KPIs.

Skills

Property claims

Motor claims

Policy wordings interpretation

Written and verbal communication

Job description

Hooker and Heijden - Insurance and Underwriting Recruitment is seeking a Claims Specialist to manage a portfolio of property or motor claims from a Melbourne East brokerage. This is a hybrid, full-time role within a small in-house claims team of about 10, with no settlement authority, advocating for clients with insurers to reach fair outcomes.

You’ll come from a property or motor claims background (brokerage, insurer, assessor or TPA) and will interpret policy wordings, communicate clearly in