Claims Specialist

Hooker and Heijden - Insurance and Underwriting Recruitment; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Car parking provided

Hybrid work arrangement

Job summary

Hooker and Heijden - Insurance and Underwriting Recruitment is seeking a Claims Specialist to manage a portfolio of property or motor claims from a Melbourne East brokerage. This is a hybrid, full-time role within a small in-house claims team of about 10, with no settlement authority, advocating for clients with insurers to reach fair outcomes.

You’ll come from a property or motor claims background (brokerage, insurer, assessor or TPA) and will interpret policy wordings, communicate clearly in

Qualifications

• End to end claims experience in property or motor.
• Ability to interpret policy wordings.
• Clear written and verbal communication.
• Must have a car and driver's license.

Responsibilities

• Manage a portfolio of claims from lodgement to finalisation.
• Advocate for clients with insurers, assessors, builders and repairers.
• Interpret policy wordings and explain claim decisions to clients.
• Keep clients and account managers informed at each stage; handle disputes and complaints and escalate where needed.
• Meet the team’s service standards and KPIs.

Skills

Property claims

Motor claims

Policy wordings interpretation

Written and verbal communication

Job description

Hooker and Heijden - Insurance and Underwriting Recruitment - Scoresby VIC

Full time

Hybrid

3d ago , from Hooker and Heijden - Insurance and Underwriting Recruitment

Claims Specialist | Property or Motor | Melbourne's East | Salary DOE

About the Organisation

Our client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.

About the Role

We're recruiting a Claims Specialist to manage a portfolio of property or motor claims, depending on your background.

This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.

Responsibilities include:

• Managing a portfolio of claims from lodgement to finalisation
• Advocating for clients with insurers, assessors, builders and repairers
• Interpreting policy wordings and explaining claim decisions to clients
• Keeping clients and account managers informed at each stageHandling disputes and complaints, and escalating where needed
• Meeting the team's service standards and KPIs

About You

You’ll have property or motor claims experience, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered.

Ideally you’ll bring:

• End to end claims experience in property or motor
• Confidence interpreting policy wordings
• Clear written and verbal communication
• A car and driver's licence (the office is in a business park)

What's on Offer

• Salary is dependent on experience
• Car parking provided
• Full time in the office during the 6 month probation, then 3 days in the office and 2 from home
• A claims team of about 10

About Us

Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants offer career advice and advancement for Brokers, Underwriters, Claims Examiners, Risk Engineers and more. Our clients include Global & Australian/New Zealand Brokerages, Underwriting Agencies and Insurers.