Claims Care Specialist — In-Office

Youi Insurance; Sunshine Coast Regional; Presencial; AUD 69.000 - 87.000; Jornada completa

Descripción de la vacante

Youi Insurance is hiring a Claims Advisor to support customers through the claims journey. You will manage a portfolio of claims from lodgement to resolution, acting as the main contact for customers, repairers, and assessors while coordinating repairs and approvals.

The role emphasizes clear communication, empathy, and compliance with policy details, with ongoing learning and development supported by the company.

Formación

• Experience in customer service or related roles (hospitality, retail, property administration) would be beneficial.
• Excellent communication and judgement under uncertainty, with empathy for customers.

Responsabilidades

• Take ownership of claims from lodgement through to resolution.
• Be the main point of contact for customers, repairers and assessors, keeping everyone updated.
• Manage a portfolio of claims at different stages, following structured workflows and daily priorities.
• Review policy details and evidence to make fair, accurate decisions within guidelines.
• Coordinate repairs, hire cars, pay invoices, and respond to customer updates.
• Maintain detailed notes to ensure every claim is clear and compliant.

Descripción del empleo

Youi Insurance is hiring a Claims Advisor to support customers through the claims journey. You will manage a portfolio of claims from lodgement to resolution, acting as the main contact for customers, repairers, and assessors while coordinating repairs and approvals.

The role emphasizes clear communication, empathy, and compliance with policy details, with ongoing learning and development supported by the company.