In-Office Customer Success & Policy Advisor

Youi Insurance; Sunshine Coast Regional; Presencial; AUD 50.000 - 65.000; Jornada completa

Descripción de la vacante

Youi Insurance in Sippy Downs, Queensland, is hiring for a full-time in-office Customer Service Advisor. You’ll handle inbound calls about policy updates, quotes, and general inquiries, guiding customers with clear options and up-to-date policy details.

No prior insurance experience is required; paid training and ongoing coaching help you grow in a structured environment with sales targets and compliance.

Formación

• No insurance experience required; paid training before going live.
• Follow a clear call flow and comply with scripts and requirements.
• Work toward service and sales targets with regular coaching and feedback.

Responsabilidades

• Take inbound calls about policy updates, quotes, cancellations and general inquiries.
• Explain options in plain language so customers understand their cover and next steps.
• Update policy details accurately across multiple systems.
• Spot opportunities to offer additional cover and guide customers through a quote when it fits.
• Maintain calm and professional tone during challenging conversations.
• Follow compliance requirements and stay aligned with processes.

Conocimientos

Communication

Active listening

Sales awareness

Problem solving

CRM software

Herramientas

CRM software

Descripción del empleo

Youi Insurance in Sippy Downs, Queensland, is hiring for a full-time in-office Customer Service Advisor. You’ll handle inbound calls about policy updates, quotes, and general inquiries, guiding customers with clear options and up-to-date policy details.

No prior insurance experience is required; paid training and ongoing coaching help you grow in a structured environment with sales targets and compliance.