Insurance Customer Advisor – Inbound Support & Upsell

Youi Insurance; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Performance-based incentives

Volunteer leave

Discounted gym access

Discounted Youi insurance

Annual salary reviews

Free wellbeing sessions

Job summary

Youi Insurance is seeking a customer service specialist for an in-office role in Sippy Downs. You will handle inbound calls about policy updates, quotes and general enquiries, guiding customers through cover options with a clear call structure.

No prior insurance experience is required and you’ll receive paid training, plus ongoing coaching to help you meet service and sales targets. You’ll work within compliant scripts to maintain accuracy and professionalism.

Qualifications

• No prior insurance experience required.
• Paid training before going live with regular coaching and feedback.

Responsibilities

• Handle inbound calls about policy updates, quotes, cancellations and general enquiries.
• Follow a clear call flow to explain cover, pricing and next steps.

Skills

Customer service

Communication

Active listening

Sales orientation

Job description

Youi Insurance is seeking a customer service specialist for an in-office role in Sippy Downs. You will handle inbound calls about policy updates, quotes and general enquiries, guiding customers through cover options with a clear call structure.

No prior insurance experience is required and you’ll receive paid training, plus ongoing coaching to help you meet service and sales targets. You’ll work within compliant scripts to maintain accuracy and professionalism.