Insurance Services Advisor — Inbound Support & Upsell

Youi Pty Ltd; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

22 days annual leave

Volunteer leave

Performance-based incentives

Annual salary reviews

Team celebrations

Job summary

Youi Pty Ltd in Sippy Downs, Queensland, is hiring for a full‑time customer service advisor in‑office. You’ll take inbound calls about policy updates, quotes and general enquiries, follow a clear call flow, update policy details across multiple systems, and explain options in plain language so customers understand their choices.

No previous insurance experience is required; you’ll receive paid training, regular coaching and ongoing feedback.

Qualifications

• No prior insurance experience required.
• Excellent communication and listening skills.
• Ability to follow scripts and comply with standards.

Responsibilities

• Handle inbound calls about policy updates, quotes and general enquiries.
• Follow a clear call structure so customers understand their cover, pricing and next steps.
• Update policy details accurately across multiple systems.

Skills

Call flow adherence

Policy updates

Explain options clearly

Sales target focus

Job description

Youi Pty Ltd in Sippy Downs, Queensland, is hiring for a full‑time customer service advisor in‑office. You’ll take inbound calls about policy updates, quotes and general enquiries, follow a clear call flow, update policy details across multiple systems, and explain options in plain language so customers understand their choices.

No previous insurance experience is required; you’ll receive paid training, regular coaching and ongoing feedback.