Insurance Services Advisor — Inbound Support & Upsell

Youi Pty Ltd; Sunshine Coast Regional; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

22 days annual leave

Volunteer leave

Performance-based incentives

Annual salary reviews

Team celebrations

Zusammenfassung

Youi Pty Ltd in Sippy Downs, Queensland, is hiring for a full‑time customer service advisor in‑office. You’ll take inbound calls about policy updates, quotes and general enquiries, follow a clear call flow, update policy details across multiple systems, and explain options in plain language so customers understand their choices.

No previous insurance experience is required; you’ll receive paid training, regular coaching and ongoing feedback.

Qualifikationen

• No prior insurance experience required.
• Excellent communication and listening skills.
• Ability to follow scripts and comply with standards.

Aufgaben

• Handle inbound calls about policy updates, quotes and general enquiries.
• Follow a clear call structure so customers understand their cover, pricing and next steps.
• Update policy details accurately across multiple systems.

Kenntnisse

Call flow adherence

Policy updates

Explain options clearly

Sales target focus

Jobbeschreibung

Youi Pty Ltd in Sippy Downs, Queensland, is hiring for a full‑time customer service advisor in‑office. You’ll take inbound calls about policy updates, quotes and general enquiries, follow a clear call flow, update policy details across multiple systems, and explain options in plain language so customers understand their choices.

No previous insurance experience is required; you’ll receive paid training, regular coaching and ongoing feedback.