CHSP Service & Care Coordinator

RecruitShop; Brisbane; Vor Ort; AUD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Not-for-Profit Salary Packaging (PBI)

Monday to Friday

No Shift Work or On-Call

Supportive Team Environment

Zusammenfassung

RecruitShop is seeking a CHSP Services Coordinator in Spring Hill, QLD to coordinate in-home aged care services for CHSP clients from intake to delivery. This practical role combines client service coordination, administration and communication, working with rostering and care workers.

You will manage onboarding, explain CHSP services to clients and families, maintain records and support with reporting and quality activities.

Qualifikationen

• Experience in aged care or community services, ideally CHSP, Home Care Packages or Support at Home.
• Understanding of service coordination, client onboarding and basic scheduling.
• Strong organisational and communication skills with attention to documentation accuracy.
• Confidence explaining aged care programs and services to clients and families.

Aufgaben

• Coordinate CHSP services in line with program guidelines and policies.
• Manage client intake and onboarding, including sign-up documentation.
• Explain CHSP and Support at Home services to clients and families.
• Coordinate new services and changes with the rostering team.
• Communicate service requirements to care workers; monitor changing client needs.
• Maintain accurate client records, service notes and compliance docs.
• Assist with reporting, quality activities and general administration.

Kenntnisse

Aged care coordination

Strong communication

Documentation accuracy

MS Office

Onboarding

Tools

CRM system

Jobbeschreibung

• EARN $75,000 – $85,000 pa + Super | Negotiable Based on Experience
• Join a Progressive Not-for-Profit Aged Care Provider | Spring Hill, QLD
• Utilise Your CHSP, Aged Care & Community Services Exp | Immediate Start

About The Company

Our client is a dynamic, progressive and experienced not-for-profit aged care provider, delivering personalised, in-home aged care services across Brisbane and South-East Queensland. They support older Australians to live independently and with dignity through culturally inclusive, person-centred care. Their services are delivered by a highly trained, professional and caring team, working collaboratively with other health professionals to ensure the right care at the right time.

About The Opportunity

The primary purpose of this position is to coordinate services for Commonwealth Home Support Programme (CHSP) clients, from initial intake and onboarding through to ongoing service delivery. This is a practical role that brings together client service coordination, administration and communication. You’ll work closely with the rostering team and care workers to arrange new services, pass on service requirements and coordinate changes, although it does not carry responsibility for full rostering.

Some of your responsibilities will include:

• Coordinating CHSP services in line with program guidelines and organisational policies
• Managing client intake and onboarding, including preparing and completing sign-up documentation
• Clearly explaining CHSP and Support at Home services to clients and their families
• Coordinating new services and service changes with the rostering team
• Communicating service requirements to care workersMonitoring changing client needs, supporting service reviews and assisting with referrals for reassessment
• Maintaining accurate client records, service notes and compliance documentation
• Assisting with reporting, quality activities and general administration

About You

The successful candidate will have:

• Experience in aged care or community services, ideally within CHSP, Home Care Packages or Support at Home
• An understanding of service coordination, client onboarding and basic scheduling
• Strong organisational and communication skills, with close attention to documentation accuracy
• Confidence explaining aged care programs and services to clients and families
• Proficiency with client management systems and Microsoft Office
• A valid driver’s licence, full Australian work rights and a National Police Check (or willingness to obtain one)

It would also be desirable if you have:

• Experience working closely with rostering teams and direct care workers
• Familiarity with My Aged Care, CHSP guidelines and Support at Home
• Previous experience as a Coordinator or Intake Officer, with strong administration skills

What's in it for You?

• $75,000 – $85,000 + Super | Negotiable on Experience
• Benefit from Not-for-Profit Salary Packaging (PBI)
• Monday to Friday — No Shift Work or On-Call
• Join a Supportive Team Environment
• Opportunity to Grow During Sector Reform
• Make a Meaningful Difference in the Community