CHSP Officer

ITEC Group; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

ITEC Group in Cairns, QLD is seeking a proactive CHSP Coordinator to manage referrals, onboard clients, and coordinate services to ensure quality care delivery.

You will liaise with clients, contractors, and internal teams, source providers in regional areas, and maintain accurate records while monitoring compliance and outcomes for older Australians.

Qualifications

• Experience in administration and coordination within aged care or community services.
• Strong communication and relationship-building abilities.
• Attention to detail with good record-keeping and documentation.

Responsibilities

• Manage referrals and client onboarding for My Aged Care.
• Coordinate services and follow up on outstanding actions.
• Liaise with clients, contractors, and internal teams.
• Source and onboard service providers in regional and remote areas.
• Maintain accurate records and ensure compliance with documentation.

Skills

Organisational skills

Communication

Administrative skills

Aged care knowledge

Job description

We’re looking for a proactive and detail-oriented CHSP Coordinator to join our growing team. In this role, you'll manage referrals, coordinate services, support clients through onboarding, and work closely with contractors to ensure quality service delivery.

What You'll Do

• Manage My Aged Care referrals and client onboarding.
• Coordinate services and follow up on outstanding actions.
• Liaise with clients, contractors, and internal teams.
• Source and onboard service providers, including in regional and remote areas.
• Maintain accurate records and documentation.
• Monitor compliance requirements and elevate issues when needed.

About You

You are:

• Organised, adaptable, and able to manage competing priorities.
• A strong communicator who enjoys building positive relationships.
• Service-focused and committed to achieving great outcomes for clients.
• Professional, trustworthy, and respectful in your approach.
• Detail-oriented with strong administrative skills.
• Experienced in administration, aged care, community services, or a similar coordination role.

Why Join Us?

• Make a genuine impact in your community.
• Join a supportive and collaborative team.
• Enjoy meaningful work with opportunities to grow and develop.