Case Manager/ Coordinator (CHSP - Experienced)

ECHO Community Services; City Of Bayswater; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free parking facilities

Professional growth and development

Salary sacrifice up to $18,500

Job summary

ECHO Community Services is seeking a Care Partner (Case Manager/Coordinator) to deliver personalised home care under Aged Care funding streams. You will guide, advocate and coordinate services to meet client needs with a focus on dignity and independence.

Join a team that values continuity of care with consistent support workers, strong documentation, and compliance with quality standards. A rotating on-call schedule accompanies regular weekday hours.

Qualifications

• Certificate III or IV in Individual Support or Aged Care or Enrolled nurse with case management experience.
• 1-2 years of aged care experience in residential or community settings.
• Knowledge of CHSP/SAH funding streams and care planning.

Responsibilities

• Case manage client care services including in-home and community activities.
• Oversee care planning, clinical care, front-line support and continuous improvement.
• Ensure services meet funding requirements and audit standards.
• Maintain confidential and accurate client records.

Skills

Verbal communication

Written communication

Organisational skills

MS Office (Word, Excel)

CRM software (ECASE)

Dementia care

Palliative care

Education

Certificate III/IV in Individual Support or Aged Care or Enrolled nurse with case management

Tools

CRM (ECASE)

MS Office (Word, Excel)

Job description

Posted: 16/10/2026

Closing Date: 16/11/2026

Job Type: Permanent - Full Time

Location: Perth - Eastern Suburbs

Job Category: Community Services & Development - Aged Care,Customer Service,Operations

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHOECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.

We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP.

Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.

Job Description

About the Role:

As aCare Partner (Case Manager/ Coordinator), you will ensure personalised home care services meet client needs and align with ECHO’s strategic goals. You will provide guidance, advocacy, and coordinate services for clients underthe AgedCare funding streams, requiring strong organisational skills and a collaborative approach.

Key Responsibilities:

• Case manage Echo's client care services, including in-home and community activities, ensuring seamless coordination andsupport.
• Oversee care planning, client clinical care,case management, front-line support, and continuous improvement.
• Ensure home care services are delivered in line with client requirements underthe funding streams.
• Monitor client progress, address concerns, and adjust care plans tooptimizesatisfaction and outcomes.
• Maintainaccuraterecords of client interactions, progress, and services, ensuring adherence to confidentiality and privacy standards.
• Ensure services consistently meet or exceed internal and external audit standards, focusing on quality and compliance.
• Contribute to continuous improvement and innovation to keep Echo's services competitive and aligned with strategicobjectives.

Hours:Monday to Friday, 8:00 am to 4:00 pm.You willalsobe requiredtoparticipatein a rotatingon-callafter hours, weekday and weekend roster.

Desired Skills and Experience

Qualifications:

• Certificate III or IV in IndividualSupportWork or Aged Care or Enrolled nurse with case management experience.

Experience:

• Minimum 1-2 years ofAged Care experience (either in residential Aged Care facilities or community Aged Care).
• CHSP or SAH experience with Aged Care funding streams.
• Demonstrated ability to work well under pressure, meet tighttimeframes and manage complaints in a respectful andtimelymanner.
• Knowledge anddemonstratedexperience in client assessment, care planning, and risk identification for complex, high-needs clients.
• Significant experiencein home care and/or residential aged care.
• Demonstrated ability to work independently and prioritise tasks for effective and efficient service delivery.
• Above average verbal and written communication skills.
• Fluent and clearly spoken Englishcommunicationskills.
• Above average organisational skills, with the ability to manage multiple tasks, prioritise workload,andmaintainorganised records.
• Above average skills in Microsoft Office suite applications including Word and Excel.
• Average financial and numerical literacy and experiencing in managing budgets.
• Understanding of CRM software, especially the ECASE system, is highly regarded.
• Experience in Dementia and / or Palliative care.
• Knowledge of Aged Care Quality and Safety Standards.
• Familiarity with legislation and regulations related to aged care.
• Salary sacrifice options tooptimizetake-homepay (up to $18,500)
• Free parking facilities.
• Opportunities for professional growth and development.