Chief Client Growth & Engagement

Plan Partners; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Novated leasing benefits and discounts

12 weeks paid parental leave

Comprehensive learning and development

Hybrid working flexibility

Volunteer leave

Job summary

The McMillan Shakespeare Group (MMS) is seeking a Senior Leader – Head of Client Engagement to shape and execute growth strategies across major brands. You will oversee client marketing and bid management, driving integrated marketing, sales alignment and Go‑to‑Market activities for mid-market clients and 300+ employee organizations.

You will lead strategic initiatives, manage budgets, and collaborate with sales, distribution and digital marketing to optimise performance and deliver superior

Qualifications

• Proven sales or marketing leader with 5–10 years’ experience across multi‑channel environments.
• Experience in financial services and complex product environments.
• Track record securing major B2B accounts and exceeding targets.

Responsibilities

• Shape and implement client strategies for MMS, advising stakeholders on market approaches to achieve sales targets.
• Provide strategic leadership and direction for the Client Marketing and Bid Management teams, ensuring alignment of client and medium enterprise priorities with the MMS Group business plan.
• Lead Go-to-Market strategies for client and medium business segments, including driving strategic value additions to MMS proposition.
• Develop and execute annual budgets and client growth forecasts; monitor expenses across product lines and initiate corrective actions as required.
• Support bid management and tender processes to secure new business.
• Drive efficiency and productivity within bid management and client marketing through workforce planning.
• Ensure close alignment with stakeholders across sales, distribution, consumer and digital marketing to provide intelligence that informs strategies.
• Foster a high-performing culture by building effective teams and targeted development actions.

Skills

Strategic leadership

Sales & marketing leadership

Executive stakeholder management

Multichannel marketing

Data-driven decision making

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

The McMillan Shakespeare Group (MMS) is seeking a Senior Leader – Head of Client Engagement to shape and execute growth strategies across major brands. You will oversee client marketing and bid management, driving integrated marketing, sales alignment and Go‑to‑Market activities for mid-market clients and 300+ employee organizations.

You will lead strategic initiatives, manage budgets, and collaborate with sales, distribution and digital marketing to optimise performance and deliver superior