Senior Director, Strategic Client Engagement & Growth

Mcmillan Shakespeare (Mmsg); Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Novated leasing benefits and discounts

12 weeks paid parental leave

Comprehensive learning and development

Sonder digital wellbeing platform

Default Income Protection Insurance

Exempt Employee Share Plan

MMS Rewards program

Job summary

MMS is seeking a strategic Head of Client Engagement in Melbourne to lead client marketing, bid management and GTM initiatives across Maxxia, RemServ and Interleasing, driving growth and client value.

The role combines vision with hands-on leadership, guiding cross‑functional teams, aligning sales and marketing, and delivering measurable improvements in client satisfaction, retention and acquisition in a hybrid work model.

Qualifications

• Proven sales or marketing leader with 5-10 years’ experience across multi-channel environments.
• Financial services and complex product expertise.
• Strong track record securing major B2B accounts and exceeding targets.
• Exceptional communication, negotiation and executive stakeholder management skills.
• Experience launching products, leading complex deals and driving commercial outcomes.
• Data-driven, customer-focused and innovative in delivering growth.

Responsibilities

• Shape and implement client strategies for MMS, advising stakeholders on market approaches to achieve sales targets.
• Provide strategic leadership and direction for the Client Marketing and Bid Management teams, ensuring alignment of client and medium enterprise priorities with the broader MMS Group business plan.
• Lead Go-to-Market strategies for client and medium business segments, including driving and implementing strategic value additions to our proposition.
• Develop and execute annual budgets and client growth forecasts; monitor expenses across product lines, initiating corrective actions as required.
• Support bid management and tender processes to secure new business.
• Drive efficiency and productivity within the bid management and client marketing functions through effective workforce planning and resourcing strategies.
• Ensure close alignment with stakeholders across sales, distribution, consumer, and digital marketing to provide intelligence that informs strategies and optimizes performance.
• Foster a high-performing culture by building effective teams, leveraging individual and collective strengths, and implementing targeted development actions.

Skills

Sales leadership

Marketing leadership

Multi-channel experience

Executive stakeholder management

Data-driven

Growth mindset

Job description

MMS is seeking a strategic Head of Client Engagement in Melbourne to lead client marketing, bid management and GTM initiatives across Maxxia, RemServ and Interleasing, driving growth and client value.

The role combines vision with hands-on leadership, guiding cross‑functional teams, aligning sales and marketing, and delivering measurable improvements in client satisfaction, retention and acquisition in a hybrid work model.