Head of Client Engagement

Plan Partners; City of Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Novated leasing benefits and discounts

12 weeks paid parental leave

Comprehensive learning and development

Hybrid working flexibility

Volunteer leave

Job summary

The McMillan Shakespeare Group (MMS) is seeking a Senior Leader – Head of Client Engagement to shape and execute growth strategies across major brands. You will oversee client marketing and bid management, driving integrated marketing, sales alignment and Go‑to‑Market activities for mid-market clients and 300+ employee organizations.

You will lead strategic initiatives, manage budgets, and collaborate with sales, distribution and digital marketing to optimise performance and deliver superior

Qualifications

• Proven sales or marketing leader with 5–10 years’ experience across multi‑channel environments.
• Experience in financial services and complex product environments.
• Track record securing major B2B accounts and exceeding targets.

Responsibilities

• Shape and implement client strategies for MMS, advising stakeholders on market approaches to achieve sales targets.
• Provide strategic leadership and direction for the Client Marketing and Bid Management teams, ensuring alignment of client and medium enterprise priorities with the MMS Group business plan.
• Lead Go-to-Market strategies for client and medium business segments, including driving strategic value additions to MMS proposition.
• Develop and execute annual budgets and client growth forecasts; monitor expenses across product lines and initiate corrective actions as required.
• Support bid management and tender processes to secure new business.
• Drive efficiency and productivity within bid management and client marketing through workforce planning.
• Ensure close alignment with stakeholders across sales, distribution, consumer and digital marketing to provide intelligence that informs strategies.
• Foster a high-performing culture by building effective teams and targeted development actions.

Skills

Strategic leadership

Sales & marketing leadership

Executive stakeholder management

Multichannel marketing

Data-driven decision making

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. Here’s how you will make a difference in this role… In this Senior Leadership role you will combine strategic vision with operational excellence as you develop, shape and execute strategies that elevate client relationships and drive business growth. As Head of Client Engagement you will oversee client marketing initiatives for our major brands of Maxxia, RemServ and Interleasing, ensuring seamless integration between our Business Development and Marketing functions. In addition to implementing a robust Go‑to‑Market strategy for medium‑sized businesses, you will play a critical role in supporting bid management and tender processes to secure new business opportunities across client segments of 300+ employees. By enhancing brand presence and delivering exceptional client experiences, you will promote MMS’s value proposition while positioning us as a trusted partner in the market, fostering loyalty and realising long‑term value. The role combines strategic thinking with hands‑on leadership to deliver measurable improvements in client satisfaction, retention, and acquisition, while ensuring marketing and sales efforts are fully integrated and optimised for growth. At MMS clear expectations help our people Be the Difference.

Your key responsibilities in this role will include:

• Shape and implement client strategies for MMS, advising stakeholders on market approaches to achieve sales targets.
• Provide strategic leadership and direction for the Client Marketing and Bid Management teams, ensuring alignment of client and medium enterprise priorities with the broader MMS Group business plan.
• Lead Go‑to‑Market strategies for client and medium business segments, including driving and implementing strategic value additions to our proposition.
• Develop and execute annual budgets and client growth forecasts; monitor expenses across product lines, initiating corrective actions as required.
• Support bid management and tender processes to secure new business.
• Drive efficiency and productivity within the bid management and client marketing functions through effective workforce planning and resourcing strategies.
• Ensure close alignment with stakeholders across sales, distribution, consumer, and digital marketing to provide intelligence that informs strategies and optimises performance.
• Foster a high‑performing culture by building effective teams, leveraging individual and collective strengths, and implementing targeted development actions.

To be considered for this role you will have/be:

• Proven sales or marketing leader with 5‑10 years’ experience across multi‑channel environments.
• Financial services and complex product expertise.
• Strong track record securing major B2B accounts and exceeding targets.
• Exceptional communication, negotiation and executive stakeholder management skills.
• Experience launching products, leading complex deals and driving commercial outcomes.
• Data‑driven, customer‑focused and innovative in delivering growth.

What we can offer you:

• Strong culture and the support of a values‑based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & career break
• MMS Rewards program Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
• We value the skills and attributes veterans can bring to our organisation.
• We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [e-mail]

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co‑ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service. Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long‑term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.