Change Manager

Department of Employment and Workplace Relations; Canberra; On-site; AUD 105,000 - 116,000; Full time

Job summary

The Department of Employment and Workplace Relations in Canberra is seeking a Change Manager at APS Level 6 to assess changes in the Digital Identity space and coordinate with teams to prevent system interruption.

Responsibilities include leading change planning, translating complex requirements for both technical and non-technical stakeholders, and delivering executive reports and insights to support decision-making. Australian citizenship and Baseline security clearance are required.

Qualifications

• Essential qualification in Information Technology or Business Management.
• Diploma level or above.
• Citizenship: Australian citizen or in the process of obtaining it.

Responsibilities

• Assess technology, process, policy and legislative changes, evaluating impacts on Digital Identity services and DEWR-hosted applications.
• Lead change planning and coordination activities, developing implementation schedules and stakeholder engagement plans.
• Translate complex technical, business and legislative requirements into clear outcomes for stakeholders.
• Build and maintain relationships with internal and external stakeholders, managing issues and risks.
• Provide status reporting on change readiness, impacts, risks and outcomes to executives.

Skills

Change management

Stakeholder management

Communication

Education

Diploma level or above in Information Technology or Business Management

Job description

• APS Level 6
• Canberra, ACT
• $105,295 - $115,786

About The Department Of Employment And Workplace Relations

We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re‑training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role

Reporting to the CIAM Team Lead (Consumer Identity and Access Management), the Change Manager is responsible for assessing incoming technology, process and policy changes in the Digital Identity and related technology space. Coordinating with affected teams to ensure there is no interruption to the systems under our custody.

Duties and Responsibilities

Responsibilities of the Change Manager may include:

• Assess technology, process, policy and legislative changes, evaluating impacts on Digital Identity services, business operations and DEWR-hosted applications.
• Complete the onboarding requirements for new applications joining the AGDIS ecosystem, ensuring the requirements of the Digital ID act are being met.
• Lead change planning and coordination activities, developing implementation schedules, communication strategies and stakeholder engagement plans to ensure successful adoption.
• Translate complex technical, business and legislative requirements into clear, actionable outcomes for technical and non-technical stakeholders.
• Build and maintain productive relationships with internal and external stakeholders, proactively managing issues, risks, escalations and competing priorities.
• Provide authoritative advice and regular status reporting on change readiness, impacts, risks and outcomes to executives and key stakeholders.
• Develop and deliver high-quality presentations, workshops and webinars, communicating complex concepts clearly to diverse audiences, including senior executives.
• Prepare executive reports, briefings and insights that support decision-making across change management, service delivery, cyber security and operational functions.
• Apply strong communication, negotiation and conflict resolution skills to manage stakeholder expectations, de-escalate issues and achieve positive business outcomes.

Qualifications and Education

Essential- Qualification in Information Technology or Business Management. Diploma level or above.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.