Centre Guest Experience Specialist (Part-Time)

Millennium; Wanneroo; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Flexible working hours

Training and development opportunities

Team environment

Job summary

Millennium Services Group in Clarkson, WA is seeking a Customer Service Officer to create an exceptional guest experience in a busy shopping centre environment.

You will represent the face of the centre, assist shoppers and retailers, manage enquiries across channels, and support administration and promotional activities.

Flexible hours, ongoing training, and a friendly, team-based culture are offered.

Qualifications

• Previous retail and/or customer service experience would be preferable.
• Strong communication and interpersonal skills.
• Ability to maintain immaculate personal presentation.
• Capacity to work in a fast‑paced, customer‑focused environment.
• Reliable, friendly and a genuine team player.
• Open to extra shifts when leave cover comes up.

Responsibilities

• Acts as the primary representative and face of the centre, delivering an exceptional guest experience through professional and immaculate presentation.
• Serves as a key liaison between centre management, customers, and retailers, often acting as the voice of the customer.
• Ensures the customer service desk delivers accurate, timely information across all channels to create a seamless and enjoyable shopper and retailer experience.
• Manages the sale and/or rental of value‑add services, including the Gift Card program and mobility equipment.
• Supports the centre management team across administration, operations, marketing, and promotional activities through multiple communication channels.

Skills

Communication

Interpersonal

Retail experience

Customer service

Team player

Flexible shifts

Job description

Millennium Services Group in Clarkson, WA is seeking a Customer Service Officer to create an exceptional guest experience in a busy shopping centre environment.

You will represent the face of the centre, assist shoppers and retailers, manage enquiries across channels, and support administration and promotional activities.

Flexible hours, ongoing training, and a friendly, team-based culture are offered.