Customer Service Officer | Christmas Casual

millennium; Maroochydore; Vor Ort; AUD 30.000 - 39.000; Teilzeit

Zusammenfassung

Millennium Services Group's Sunshine Plaza Customer Service Desk is hiring a Christmas Casual Customer Service Officer. You will be the friendly face for shoppers and visitors, delivering helpful information, answering enquiries, and guiding guests through promotions and events.

This seasonal role focuses on delivering a welcoming experience, handling transactions, lost property procedures, and supporting centre initiatives during peak trading, with opportunities to develop customer service

Qualifikationen

• Friendly, professional, approachable demeanor.
• Strong communication and interpersonal skills.
• Passion for delivering excellent customer service.
• Ability to stay calm and solution-focused in a busy environment.
• Strong attention to detail and organisational skills.
• Confident using computer systems and handling transactions.
• Reliable and punctual work ethic.
• Previous customer service/retail/front-facing experience is valued but not essential.

Aufgaben

• Deliver outstanding customer service to shoppers, retailers, and visitors.
• Respond to enquiries in person, over the phone, and via email.
• Provide centre information, directions, and details on current promotions and events.
• Assist with lost property and lost child procedures in accordance with centre policies.
• Process gift card sales and other customer service transactions.
• Manage customer feedback and resolve enquiries professionally and efficiently.
• Maintain a clean, organised, and welcoming Customer Service Desk.
• Support centre initiatives and seasonal activities during the Christmas trading period.

Kenntnisse

Friendly demeanor

Strong communication

Customer service focus

Calm under pressure

Attention to detail

Cash handling / POS familiarity

Tools

POS systems

Jobbeschreibung

The Company

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.

We offer employees the latest technology, state-of-the-art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.

We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, that enable us to make places and spaces better for people every day.

About the Role

Join our team this festive season as a Christmas Casual Customer Service Officer at the Customer Service Desk at Sunshine Plaza.

As the friendly face of the centre, you'll be the first point of contact for shoppers and visitors, helping create a warm, welcoming, and memorable experience during one of the busiest and most exciting times of the year.

Key Responsibilities

• Deliver outstanding customer service to shoppers, retailers, and visitors.
• Respond to enquiries in person, over the phone, and via email.
• Provide centre information, directions, and details on current promotions and events.
• Assist with lost property and lost child procedures in accordance with centre policies.
• Process gift card sales and other customer service transactions.
• Manage customer feedback and resolve enquiries professionally and efficiently.
• Maintain a clean, organised, and welcoming Customer Service Desk.
• Support centre initiatives and seasonal activities during the Christmas trading period.

About You

To be successful in this role, you will have:

• A friendly, professional, and approachable manner.
• Strong communication and interpersonal skills.
• A passion for delivering excellent customer service.
• The ability to remain calm and solution-focused in a busy environment.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and handling transactions.
• A reliable and punctual work ethic.
• Previous customer service, retail, hospitality, or front-facing experience is highly regarded but not essential.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd love to hear from you

Why Join Us?

By joining Millennium Services Group, you'll become part of a dedicated team that services a wide range of clients across Australia and New Zealand and gives you the chance to build your skills and grow your career with us!

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.